Mission Control Diet Specialist

Patient Engagement Advisors•Indianapolis, IN

10d•Remote

About The Position

Patient Engagement Advisors (PEA) is seeking a full-time Mission Control Diet Specialist to assist CHN patients in the Indianapolis area. The role is remote, with availability to work on-site in the Indianapolis area when business needs require it. The schedule may include 4-, 8-, and/or 12-hour shifts between 7:00 a.m. and 7:00 p.m., Monday through Friday, with weekend and holiday rotations. Hours may change based on business needs. The specialist communicates with hospitalized patients by phone to help them select menu items, identifies high-risk indicators and encourages patients to follow dietary orders, and collaborates with dietitians, nursing staff, food and nutrition services management, hosts/hostesses, and other coworkers to support patients. The role offers opportunities to encourage patients’ participation in their care, spend much of the day interacting with patients, contribute to a clinical care team, and pursue career growth and development at PEA.

Requirements

High school education or equivalent preferred.
At least 6 months of diet office, customer service, call center, patient care technician, nursing assistant, or other healthcare or medical experience required.
Ability to work a flexible and/or rotating schedule, including nights, weekends, and holidays.
Intermediate computer skills.
Ability to type 34–40 words per minute.
Ability to use web-based tools, including nutrition information systems and clinical/EMR systems, as well as Excel.
Ability to navigate applications on an iPad.

Nice To Haves

Hospital nutrition or dietary experience preferred.
Other related hospital experience or advanced education will be considered.
Work-from-home experience strongly preferred.

Responsibilities

Communicate with patients by phone to assist them in selecting menu items during hospitalization.
Recognize high-risk indicators and encourage patients to adhere to dietary orders.
Communicate and collaborate with dietitians, nursing staff, the food and nutrition services management team, hosts/hostesses, and other coworkers to better serve patients’ needs.