Mission Control Diet Specialist

Patient Engagement Advisors•Indianapolis, IN

12d•$15 - $16•Remote

About The Position

Patient Engagement Advisors (PEA) is hiring a full-time Mission Control Diet Specialist to assist CHN patients in the Indianapolis area. The role is remote, with the ability to work on-site in the Indianapolis area when business needs require it. The specialist communicates with hospitalized patients by phone to help them select menu items, identifies high-risk indicators and encourages patients to follow dietary orders, and coordinates with dietitians, nursing staff, food and nutrition services management, hosts/hostesses, and other coworkers. The position involves frequent patient interaction and collaborative work as part of the clinical care team. PEA describes opportunities for career growth and development. The schedule may include 4-, 8-, and/or 12-hour shifts between 7:00 a.m. and 7:00 p.m. Monday through Friday, with weekend and holiday rotations. Hours may change based on business needs. Salary is $15–$16 per hour.

Requirements

Six months of diet office, customer service, call center, patient care technician, nursing assistant, other healthcare, or medical experience is required.
Ability to work a flexible and/or rotating schedule, which may include nights, weekends, and holidays.
Intermediate computer skills and ability to type 34–40 words per minute.
Ability to use web-based tools, including nutrition information systems, clinical/EMR systems, and Excel.
Ability to navigate applications on an iPad.

Nice To Haves

High school education or equivalent preferred.
Hospital nutrition or dietary experience preferred.
Other related hospital experience or advanced education will be considered.
Work-from-home experience strongly preferred.

Responsibilities

Communicate with patients by phone to assist them in selecting menu items during hospitalization.
Recognize high-risk indicators and work with patients to encourage adherence to dietary orders.
Communicate and collaborate with dietitians, nursing staff, food and nutrition services management, hosts/hostesses, and other coworkers to better serve patients’ needs.
Encourage patients to take an active role in their patient care experience.