Admissions Coordinator

A BETTER LIFE RECOVERY • San Juan Capistrano, CA

1d • Remote

About The Position

The Mission Connection Admissions Specialist is responsible for new admissions to the Mission Connection program. The role involves explaining the capabilities of the program and its services to prospective clients, facilitating communication between prospective clients and clinical staff, and helping clients who need to transfer out of the program by serving as a referral and aftercare resource. The specialist guides prospective clients and their families through the admissions process, supports them emotionally, and acts as a liaison among clients, families, and the clinical team.

Mission Connection provides mental health support to adults with primary mental health diagnoses such as anxiety, depression, and mood disorders. Its multidisciplinary team offers daily group therapy, weekly psychiatric care including medication management, and weekly individual therapy with person-centered treatment plans. Services use a hybrid model combining in-person and telehealth care.

This is a remote position requiring availability during Pacific time hours. The schedule is Monday through Friday, 9:30 a.m. to 6:00 p.m. Compensation is $22.00–$27.00 per hour.

Requirements

• High school diploma or GED.
• Successful completion of the ADP Selective Screening Services background check and any other required state, federal, or company background or record checks.
• Proficient multitasking skills, excellent communication skills, and a positive attitude.
• Ability to maintain positive and professional relationships with coworkers across departments and backgrounds.
• Knowledge of the clinical, medical, and other services provided to clients.
• Computer skills, including Microsoft Office, Adobe Acrobat, G Suite products, and Salesforce CRM.
• Excellent written and verbal communication, including professional email communication, appropriate tone, linguistic syntax, and spelling.
• Ability to perform the essential job functions satisfactorily, with reasonable accommodations available where applicable.
• Willingness to work Pacific Standard/Pacific Daylight Time hours.

Responsibilities

• Answer inbound calls from prospective clients and their families.
• Conduct preliminary assessments to determine program eligibility and assess client needs, while maintaining accurate inquiry and admission records.
• Gather and organize documentation for the Director of Admissions and other department heads regarding client admissions and eligibility.
• Schedule intake assessments and coordinate with clinical teams.
• Participate in admissions department meetings.
• Keep current on assigned admission caseloads and related responsibilities.
• Guide prospective clients through the admissions process and provide clear instructions.
• Guide families through the financial aspects of the program, including insurance verification.
• Advocate for clients’ best interests and serve as a liaison among clients, their families, and the clinical team.
• Provide emotional support to families during the admission process.
• Explain program capabilities and services to prospective clients.
• Refer clients who need to transfer out of the program and provide aftercare resources.
• Perform assigned projects and other duties as directed by leadership.

Benefits

• Medical, dental, and vision plans through Anthem or Kaiser.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) accounts.
• Life and AD&D insurance through Anthem, fully paid by the employer.
• 401(k) plan with employer match.
• Paid time off (PTO) and a Self Care Day.
• Educational Assistance Reimbursement Program.
• Employee Assistance Program.
• Health and Wellness Membership.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED