Admissions Coordinator

RIVERSIDE RECOVERY OF TAMPA LLC•Tampa, FL

4d•$50,000 - $55,000•Onsite

About The Position

The Admissions Coordinator is responsible for communicating Riverside Recovery’s program information regarding admissions. Manage admissions with a primary focus on increasing admissions thorough continuously improving customer service, faster call response time, improved efficiencies and ongoing improvement through training.

Requirements

Working knowledge of what is offered in each Level of Care offered at Riverside Recovery and all amenities available to clients
Acute attention to detail
Ability to multi-task, work independently with minimal supervision, and problem solve through a variety of scenarios
High school diploma or GED, or Associates degree or higher in Accounting, Psychology, Social Work, Health Care Administration or Business Administration preferred
2-4 years' experience in a medical or healthcare or sales setting - required
Must have analytical skills
Must have knowledge of insurance providers and services covered
Strong customer service experience working in a professional office setting required

Nice To Haves

5 years preferred experience in a medical or healthcare or sales setting

Responsibilities

Completing Pre-Assessments and obtaining Medical/Clinical approval for all incoming clients
Answering all inbound departmental phone calls via CTM
Greeting all new admissions promptly and completing intake process/paperwork for clients
Identifying, building, and maintaining relationships with key referral partners
Managing all client related communication and CRM documentation in house and, if requested, remotely, via Riverside provided cell phone and laptop.
Assessing client for any potential harmful tendencies requiring immediate action
Providing referrals for all clients not appropriate for the facility
Converting a general inquiry to an admission by managing the process from first call to intake
Making quick, important, and educated decisions on admits that affect other departments and the flow of the company
Helping drive growth with regard to census/revenue. Under the direction of the Director of Admissions, works to meet census objectives.
Building and maintaining productive interdepartmental relationships
Communicating with people at all levels of the organization, including executive management, middle management, patients, and those affiliated with external agencies
Documenting each call/referral and all conversations in Salesforce
Conducting tours with potential clients and families
Coordinating transportation when applicable
Conducting daily follow-up calls as appropriate
Logging all pertinent shift activity in shift report
Updating and maintaining all Admissions related Microsoft Office docs
Participating in ongoing training as appropriate
Participating in all mandatory departmental meetings
Obtaining/completing insurance verification for all incoming clients and possessing ability to review benefits with potential clients and families
Maintaining list of all available referral resources
Being on call during scheduled times
Assisting in training to new department employees (if requested by Director of Marketing & Admissions)