Mission Application Analyst (Journeyman)

CACI • Ashburn, VA

6d

About The Position

CACI is seeking a Journeyman Mission Application Analyst for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. The role supports national security through IT solutions and contributes to the modernization and maintenance of applications and infrastructure using an integrated IT Service Management approach. The analyst works with experienced professionals and helps guide a high-performing team delivering IT support for a program of national importance.

The position supports legacy Consular Affairs (CA) applications and Consular Systems Modernization (CSM) applications, including deployment, troubleshooting, maintenance, performance analysis, and availability monitoring. It also involves infrastructure monitoring across CA locations, coordination with network operations, support for offsite communications infrastructure, and analysis of cloud solution proposals in coordination with the Department of State Cloud Computing Governance Board.

Requirements

• Bachelor's degree and 4 years of experience in a related field, such as application analysis, systems analysis, application support, software deployment, or IT operations; equivalencies are considered.
• Active Secret clearance.
• Proven experience troubleshooting, monitoring performance, and diagnosing enterprise applications.
• Demonstrated knowledge of DevSecOps methodologies, CI/CD pipelines, and automated deployment practices.
• Strong understanding of cloud computing, infrastructure monitoring, and coordination with network operations centers.
• Excellent analytical and problem-solving skills, including the ability to diagnose complex application issues and implement effective solutions.

Nice To Haves

• Prior experience supporting federal agencies, especially the Department of State.
• Experience with cloud solutions such as AWS, Azure, or Google Cloud, and knowledge of data sovereignty and federal compliance requirements.
• Knowledge of ITIL frameworks, application lifecycle management, and performance optimization best practices.
• Professional certifications such as ITIL Foundation, CompTIA Cloud+, AWS Certified Developer, or Microsoft Certified: Azure Developer Associate.

Responsibilities

• Support installation and deployment of CA legacy and Consular Systems Modernization (CSM) applications using DevSecOps methodologies and CI/CD approaches.
• Troubleshoot, diagnose, evaluate, maintain, monitor availability, and analyze performance for applications across the CA IT enterprise.
• Monitor infrastructure availability at CA locations and coordinate with DT ENMOC to identify, track, and resolve application issues affecting users.
• Monitor, manage, and optimize system and application performance, availability, and capacity; generate performance reports and trend analyses.
• Conduct system and application diagnostics using Government-provided maintenance tools, promptly notify stakeholders of issues, and escalate as needed.
• Manage, maintain, and support infrastructure required by Task Order requirements, enabling data, voice, and video communications at offsite locations.
• Support development and implementation of off-premise cloud solution proposals and coordinate with the DOS Cloud Computing Governance Board to ensure data sovereignty compliance.
• Analyze application logs, error messages, and system metrics to identify root causes and implement corrective actions.
• Collaborate with development teams, infrastructure teams, and vendors to resolve complex application issues and implement enhancements.
• Apply technical expertise to complex application analysis challenges, develop innovative methodologies, and present solutions to operational problems.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level