MIS Systems Support I

EC Electric • Portland, OR

2d • $55,000 - $60,000

About The Position

The main role of the MIS Systems Support I position is to provide excellent customer service and efficiently resolve any and all electronic equipment needs, from phones to computers to software programs. This individual will need to have technical knowledge of both hardware and software, quality service, and excellent organizational skills.

Requirements

• Experience with Microsoft Office suite applications, Adobe Acrobat, Bluebeam
• Demonstrated proficiency in troubleshooting computer hardware, software, operating systems, and basic networking issues.
• Experience providing help desk or technical support with a strong focus on customer service and timely issue resolution.
• Ability to install, configure, and upgrade workstations, laptops, printers, phones, and related technology equipment.
• Strong organizational skills with the ability to maintain accurate equipment inventories, documentation, and user guides.
• Effective multitasking and problem‑solving skills, with the ability to prioritize and manage multiple support requests in a fast‑paced environment.

Responsibilities

• Provide technical support for computer hardware and software, telephone systems, network, operating systems, and all other things technology-based.
• Respond to the help desk contacts to quickly resolve issues and meet user’s needs.
• Perform installs, upgrades, moves, changes from computer workstation hardware and software, printers, and laptops.
• Read and understand technical specifications, drawings, and instructions.
• Maintain an accurate database of equipment, repairs, and inventory.
• Update training and user guides for equipment.
• Multitasking to prevent issues and handle immediate needs.

Benefits

• Salary range for this position is $55,000-$60,000 annually.
• Opportunity for a discretionary year-end bonus.
• 401k with a 40% employer match (up to federal limit.)
• Paid holidays and PTO
• Medical, Dental, Vision, Life Insurance, Disability Insurance, Flexible Spending Accounts
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees