MIS Support Technician

Lake of the Torches Resort & Casino • Lac du Flambeau, WI

5d • Hybrid

About The Position

The primary responsibility of this position is to facilitate the effective operations of computer systems and networks for all aspects of the Lake of the Torches Resort Casino.

Requirements

• Must be able to be licensed by the Lac du Flambeau Tribal Gaming Commission.

Nice To Haves

• An Associate Degree in computer science, management information systems or other related discipline is preferred.
• A Bachelor’s Degree is preferred.
• Certifications in MCP, MCSE or CCNA are preferred.
• A minimum of one year experience providing hardware and software support in a 110+ multi-site LAN environment is preferred.
• Three-years of experience in desk side/user support related to hardware and software is preferred.
• Experience with network security, active directory, related software programs, terminal services and DNS is preferred.
• Prior experience within a gaming environment is highly desirable.
• Must possess excellent interpersonal, communication, organizational, multi-tasking and project management skills.
• Must possess proficient knowledge related to PC’s and related software, hardware, wiring and auxiliary PC equipment.
• Preferred knowledge and experience in pulling telephone and data cables, five color code, and terminating jacks.
• Must possess the ability to understand simple and complex machine wiring schematics.
• Must be able to manage and maintain confidential and sensitive information with diplomacy and tact.
• Must maintain a professional demeanor in stressful situations, as necessary.

Responsibilities

• Responds to associates requesting assistance and identifies, prioritizes and resolves reported issues and problems.
• Monitors, troubleshoots and repairs system errors including network connectivity, application errors and hardware failures.
• Recognizes, researches, isolates, resolves and follows up on all computer hardware and software system issues.
• Supports tests and troubleshoots LAN hardware and software problems.
• Maintains an accurate inventory and maintenance schedule for all workstations.
• Prepares and submits activity and equipment reports for review by the MIS Manager and the Chief Executive Officer.
• Required to make decisions that may have an impact on guest services, associate relations, management policies or compliance activities that could result in a diminishment of credibility, compromised information, and loss of revenue, guest or associate good will, unnecessary expenditures or expose the Lake of the Torches Resort Casino to adverse legal activities.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED