Ministry Operations Manager

Joni and Friends•Orlando, FL

8d•$55,000 - $60,000•Hybrid

About The Position

The Ministry Operations Manager will be responsible for developing, implementing, and evaluating ministry program strategies across virtual, hybrid, and in-person formats. This role involves establishing operational priorities, monitoring program effectiveness, and recommending improvements to leadership. The manager will also provide leadership to volunteer teams, including recruitment, training, and development, and serve as a liaison to churches and partner organizations. Key responsibilities include overseeing operational processes, managing the program budget, and supporting ministry logistics. The position requires participation in domestic and international ministry programs and collaboration on specific initiatives like the Wheelchair Collection Program. Other duties may be assigned by the supervisor to support departmental and organizational needs.

Requirements

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
3+ years of event planning, project management, and/or volunteer oversight required
Ability to lift 25 pounds; physically able to help set up at events
Strong organizational skills with the ability to manage multiple events and projects simultaneously
Able to effectively recruit, select, equip and lead volunteers to assist in the execution of ministry programs and events
Must be able to travel, domestically and internationally, and work evenings and weekends as needed
Valid passport and driver’s license are required
Able to work effectively with Joni and Friends’ service departments to leverage partnerships for ministry success
Strong organizational skills with attention to detail
Excellent management skills, especially with volunteers
Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
Must be detail oriented, committed to accuracy, and team player who is flexible and able to work independently
Must have a strong sense of confidentiality
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
Understanding of Christian ministry and specifically Joni and Friends is desirable
Employee must be able to sit for extended periods, operate a computer and other standard office equipment, and communicate effectively in person, over the phone, and through virtual platforms.
During events, the role may require standing or walking for extended periods, bending, reaching, carrying materials, and setting up or breaking down event spaces.
The employee must be able to lift, carry, push, or pull items such as boxes, signage, or supplies up to 25 pounds.

Nice To Haves

Bachelor’s degree preferred
Understanding of Christian ministry and specifically Joni and Friends is desirable

Responsibilities

Develop, implement, and evaluate ministry program strategies across virtual, hybrid, and in-person formats
Establish operational priorities and determine appropriate implementation approaches
Monitor program effectiveness and recommend operational or strategic improvements to leadership
Provide leadership and direction to the Outreach Area Team volunteers
Exercise discretion in recruiting, selecting, training, and developing Area Team members and volunteers
Coach and develop volunteer leaders to strengthen organizational capacity
Delegate responsibilities and guide team leaders in execution of ministry initiatives
Advise churches and partner organizations regarding program implementation and ministry engagement opportunities
Serve as a resource to partners regarding ministry models, outreach practices, and organizational programs
Oversee operational processes supporting ministry initiatives and coordination functions delegated through the Outreach Area Team
Analyze operational needs and determine appropriate allocations of time and organizational resources
Support ministry logistics through oversight and direction
Develop and manage the program budget
Participate in domestic and international ministry programs as an organizational representative
Collaborate and implement a logistics strategy for the Wheelchair Collection Program with Global Operations
Other duties and projects as assigned by supervisor to support department and organizational needs