Central Ministry Operations Director

Rolling Hills Community Church•Franklin, TN

3d•Onsite

About The Position

Provides ministry-focused leadership, operational management, and administrative oversight for all church facilities and physical assets across multiple campuses. Responsible for ensuring a clean, safe, highly functional, and welcoming environment to support ministry objectives, church operations, and tenant partnerships.

Requirements

Minimum of 5–7 years of progressive experience in facilities management (church/non-profit setting preferred).
Demonstrated knowledge of mechanical, electrical, plumbing, HVAC, building automation, and security systems.
Physical ability to lift 50+ lbs, and operate basic equipment and tools.
Proficiency with Facilities/CMMS software, Building Management Systems (BMS), project management software, and general office productivity suites.

Responsibilities

Demonstrate high organization and proactive problem-solving to efficiently schedule, prioritize, and manage operations across all facilities.
Recruit, train, equip, and retain paid staff and volunteer core teams (weekly setup/teardown teams, skilled trades volunteers, and quarterly serve days).
Direct day-to-day internal and external facility operations, ensuring standard-of-excellence cleanliness, repair, and readiness for weekly services and special events.
Supervise, mentor, and evaluate facility team members, including direct reports and dotted-line campus facilities personnel.
Oversee annual facilities operating budgets and vendor contract negotiations to ensure wise financial stewardship.
Perform additional operational duties and special projects as requested by the Executive Pastor.
Implement and maintain a comprehensive Computerized Maintenance Management System (CMMS) for routine maintenance, asset lifecycle tracking, and preventive care schedules.
Oversee HVAC, plumbing, electrical, roofing, landscape, audio/visual infrastructure support, and general structural maintenance.
Collaborate with creative and ministry teams to execute seasonal, sermon series, and event-specific staging/decor installations.
Manage custodial and janitorial operations utilizing internal teams and third-party contractors to uphold rigorous sanitation standards.
Maintain regulatory compliance with municipal building codes, OSHA guidelines, fire safety codes, and ADA accessibility standards.
Oversee church construction and renovation projects as needed.
Serve on-call for campus emergencies, severe weather incidents, and immediate facility maintenance needs.
Serve as the primary point of contact for fire safety, physical security systems, access control (keys/badges), and emergency preparedness plans.
Partner with local law enforcement, emergency responders, contracted security personnel, and volunteer safety teams to maintain safe campus environments.
Supervise security director and help with security core team, training and staff communication.
Recruit, train and empower core team for parking for Sunday services, Wednesday nights and big events.
Coordinate and hire off-duty police for traffic direction for Sunday services, Wednesday nights and big events.
Help give central guidance to the regional campuses in regards to strategy and resources.
Manage tenant relations, lease compliance, occupancy agreements, and day-to-day communications with external partner organizations.
Coordinate facility usage and technical setup support with the Special Events Project Manager for internal ministries and external facility rentals.
Source, vet, and oversee external service vendors and sub-contractors, establishing service level agreements and quality checks.