Mini Bar, Turndown, & Lobby Attendant - The Drey Hotel

The Village Dallas•Dallas, TX

15h•Onsite

About The Position

The Mini Bar Attendant & Lobby Attendant is responsible for maintaining guest minibar inventory and ensuring lobby and public areas remain clean, welcoming, and guest-ready always. This role plays an important part in delivering a personalized hotel experience through attention to detail, cleanliness, and exceptional guest service.

Requirements

Previous hotel housekeeping, minibar, or hospitality experience preferred.
Strong attention to detail and organizational skills.
Ability to work independently and efficiently in a fast-paced environment.
Excellent guest service and communication skills.
Flexible schedule, including evenings, weekends, and holidays.
Ability to stand, walk, lift, and move supplies throughout the shift.

Responsibilities

Restock and maintain minibar inventory in guest rooms according to hotel standards.
Monitor minibar consumption and accurately record charges in the PMS or inventory system.
Inspect minibar products for cleanliness, expiration dates, and presentation quality.
Replenish snacks, beverages, glassware, and minibar amenities daily.
Maintain organized minibar storage and inventory areas.
Notify management of low stock levels or inventory discrepancies.
Ensure all minibar setups meet the Drey Hotel presentation standards.
Maintain cleanliness and presentation of the hotel lobby and public spaces, including: Front entrance, Lobby seating areas, Public restrooms, Hallways and elevators, Guest common areas.
Dust, vacuum, mop, and sanitize surfaces regularly throughout the shift.
Remove trash and maintain clean, organized public spaces.
Spot-clean spills and fingerprints immediately.
Ensure lobby décor, furniture, and lighting always remain guest ready.
Greet guests warmly and professionally.
Respond promptly to guest requests or notify the appropriate department for assistance.
Maintain a calm, courteous, and polished demeanor during all guest interactions.
Support overall hotel operations during busy periods as needed.
Keep housekeeping closets, minibar storage, and supply areas organized and stocked.
Monitor supply usage and communicate replenishment needs to supervisors.
Ensure that all cleaning equipment and carts are clean and properly maintained.
Follow all hotel safety and sanitation procedures.
Use proper chemical handling and PPE guidelines.
Report safety hazards, maintenance concerns, or damaged items immediately.
Maintain confidentiality and security when entering guest rooms.