PBX Operator - The Drey Hotel

The Village Dallas • Dallas, TX

13h • Onsite

About The Position

As the "Voice of the Hotel," you will act as the first point of contact for incoming callers and in-house guests. In an intimate luxury setting, you will go beyond simple call-routing by anticipating guest needs, personalizing experiences, and coordinating seamlessly with the concierge, housekeeping, and engineering teams to guarantee flawless stays.

Requirements

• Exceptional verbal and written communication in English, featuring a clear speaking voice, flawless grammar, and active listening skills.
• Comfort with moderately complex computer systems, including multi-line switchboards and Property Management Systems.
• Ability to remain calm, diplomatic, and tactful—even when handling escalated guest complaints or stressful, fast-paced situations.

Nice To Haves

• 2-5 years' experience in luxury hotels, or high-end hospitality experience preferred.

Responsibilities

• Promptly and warmly answer incoming, in-house, and external calls using proper scripts and refined, professional telephone etiquette.
• Fulfill personalized guest requests (e.g., wake-up calls, dining reservations, and transportation arrangements).
• Act as a central dispatcher by using two-way radios and property management systems to relay requests for engineering repairs, housekeeping services, or valet.
• Maintain comprehensive knowledge of hotel amenities, room types, local attractions, and VIP guest profiles to answer inquiries accurately.
• Take in room dining orders from guests and submit them into the system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed