Mindimooyenh Health System Phone and Navigation Support Worker (FT Contract until September 31)

Ontario Native Women's Association•Thunder Bay, ON

10d•CA$49,500 - CA$60,778•Hybrid

About The Position

The Mindimooyenh Indigenous Health System Navigator and Support Liaison is responsible to provide navigation, advocacy and personal support services to Indigenous Community Members while accessing health care services across Ontario. They will work in accordance with all required internal and external standards of practice including the improvement of the health and well-being of urban Indigenous people, with a particular focus on Indigenous women. They will assist community members in achieving safe, timely access to care that is reflective of their needs and their culture. The Mindimooyenh Indigenous Health System Navigator and Support Liaison will offer education, hands-on support, opportunities to access land-based programming and advocacy services to assist Community Members to achieve the best services possible. Reporting to the Community Development Manager of Health Programs, the Mindimooyenh Indigenous Health Systems Navigation and Support Liaison will amplify the voices of Indigenous women to have safe access to healthcare in a timely manner by supporting Indigenous women and letting their experiences be known.

Requirements

A post-secondary diploma/ certificate in health sciences and or social services with a minimum of 3 years of successful working experience and or lived experience in providing health support and advocacy in a community health care setting and/ or in a customer service field. A combination of education and experience will be considered.
Demonstrated proficiency in establishing and maintaining therapeutic relationships with individuals, families, and groups from diverse socioeconomic and cultural backgrounds.
Experience with assessing crisis situations, developing plans of care and/or safety plans.
Experience in developing and delivering programming, education, and training to internal and external stakeholders.
Demonstrated ability to form professional and collaborative working relationships and function as a member of an interdisciplinary team. Experience working on a collaborative team is required.
Demonstrated ability to set and maintain high performance standards while practicing independently to achieve results.
Demonstrated ability to engage in reflective practice and in constructive dialogue in order to effectively document community member experiences.
Understanding of public health (Community Well-being) systems and Indigenous healthcare systems including the complaint processes.
Understanding of the history and jurisdictional issues that impact Indigenous women and their families and communities collectively.
Must be dependable, punctual, able to follow instructions, respond to management direction and be able to improve performance through management feedback.
Understanding of Indigenous culture and traditional practices.
Ability to write and document community members’ narratives and experiences within the health care setting. Must have excellent oral and written communication skills.
Ability to provide in person timely advocacy for community members accessing care.
Knowledge of Not-For Profit Organizations and Indigenous organizations
Able to stand, bend, squat, kneel and reach freely.
Able to freely lift up to fifty (50) pounds.
Demonstrated experience operating clinic related equipment.
Able to manage many conflicting priorities simultaneously, with the ability to prioritize and to plan ahead, define measurable objectives and outcomes and meet objectives in a timely manner.
Strong connection to other social service providers within the community.
Ability to work independently with minimal supervision.
Working knowledge of MS Office Software, internet, and general office equipment.
Valid G Class Driver’s License and access to a reliable vehicle with appropriate insurance.
Current, valid vulnerable sector criminal records check.
Valid 1st Aid/CPR.

Nice To Haves

Possible reimbursement on portion of cell phone and internet expenses

Responsibilities

Provide navigation, advocacy and personal support services to Indigenous Community Members while accessing health care services across Ontario.
Assist community members in achieving safe, timely access to care that is reflective of their needs and their culture.
Offer education, hands-on support, opportunities to access land-based programming and advocacy services to assist Community Members to achieve the best services possible.
Amplify the voices of Indigenous women to have safe access to healthcare in a timely manner by supporting Indigenous women and letting their experiences be known.
Write and document community members’ narratives and experiences within the health care setting.
Provide in person timely advocacy for community members accessing care.
Assist Community Members with standing, walking, and attending appointments etc.