Military Service Coordinator

Veterans Benefits Administration • MacDill AFB, FL

2d • Onsite

About The Position

The incumbent conducts comprehensive briefings to servicemen and women on the processes involved with Veterans Compensation claims. The incumbent is required to represent the VARO at functions in Nevada/Northern California such as VHA events, Veterans Service Organization events and report back the status of these efforts to the Service Center. Major duties and responsibilities include, but are not limited to: Conducts comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills. Performs liaison activities with Military command structures to properly schedule and conduct transition briefings. Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims. Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim form. Serves as intake specialists ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing. Conducts group and individual counseling sessions as necessary, advising service members and Veterans of available VA and ancillary benefits programs. Represents VARO at functions in the community. Maintains excellent rapport with community partners, Veteran service organizations, peers, VARO staff and the Veterans in the community. Recognizes the importance of teamwork and is sensitive to the contributions of others. Demonstrates the ability to work independently, adjust to changing work schedules and locations, and to handle differences of opinions in a businesslike fashion. Maintains professional, positive, and helpful relationships with customers by exercising tact, diplomacy, and cooperation with all VBA partners. Communicates, shares ideas, and demonstrates respect for differing viewpoints. Recommends changes to work processes and/or policies to enhance customer service. Consistently and conscientiously exercises sound and equitable judgment in applying stated laws, regulations, policies, and procedures to ensure dissemination of accurate information. Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information. Prepares briefing slides and content for specific topic briefings for military and community events. Uses office automation software such as word processing, presentation software, and spreadsheet programs to create reports, presentations, and similar documents. Composes statements or develops factual information that supplements letters and determines the extent and tone of replies independently.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• You may be required to serve a probationary or trial period.
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
• For the GS-11 position you must have served 52 weeks at the GS-09.
• The grade may have been in any occupation, but must have been held in the Federal service.
• An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
• Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
• One year of specialized experience equivalent to at least the next lower grade is required.
• GS-11 : 52 weeks at the GS-9 level or equivalent.
• Specialized Experience is defined as experience that has equipped the applicant with the knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.
• Specialized experience includes: Knowledge of anatomy and physiology
• Knowledge of diseases and disabilities to assess sources of evidence and information to arrive at claims related decisions
• The ability to read, understand, and interpret medical and legal terminology
• Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree in Business, Management, Economics, Finance, or another degree with coursework that demonstrates the knowledge, skills, and abilities necessary to do this work of this position; or an LL.M., if related.
• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Nice To Haves

• If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement.

Responsibilities

• Conducts comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills.
• Performs liaison activities with Military command structures to properly schedule and conduct transition briefings.
• Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims.
• Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim form.
• Serves as intake specialists ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing.
• Conducts group and individual counseling sessions as necessary, advising service members and Veterans of available VA and ancillary benefits programs.
• Represents VARO at functions in the community.
• Maintains excellent rapport with community partners, Veteran service organizations, peers, VARO staff and the Veterans in the community.
• Recognizes the importance of teamwork and is sensitive to the contributions of others.
• Demonstrates the ability to work independently, adjust to changing work schedules and locations, and to handle differences of opinions in a businesslike fashion.
• Maintains professional, positive, and helpful relationships with customers by exercising tact, diplomacy, and cooperation with all VBA partners.
• Communicates, shares ideas, and demonstrates respect for differing viewpoints.
• Recommends changes to work processes and/or policies to enhance customer service.
• Consistently and conscientiously exercises sound and equitable judgment in applying stated laws, regulations, policies, and procedures to ensure dissemination of accurate information.
• Prepares, composes, or reviews correspondence prepared for the purpose of obtaining or supplying information.
• Prepares briefing slides and content for specific topic briefings for military and community events.
• Uses office automation software such as word processing, presentation software, and spreadsheet programs to create reports, presentations, and similar documents.
• Composes statements or develops factual information that supplements letters and determines the extent and tone of replies independently.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
• Contact the hiring agency for more information on the specific benefits offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree