Military Outreach Coordinator

Details•San Diego, CA

9d•Hybrid

About The Position

The USD Military & Veterans Program provides student-focused services to all USD military-connected students, from their initial consideration of higher education, through services when they are enrolled as students and in their transition to alumni status. USD MVP services enhance military and veteran students’ abilities to achieve their higher education and career goals effectively, from a quality institution, while using their benefits as efficiently as possible. USD MVP nurtures the academic success and personal growth of all military-connected students. We communicate the value that our military population brings to the campus and the greater community, and in turn, we counter negative stereotyping. This is an 80% position that will be off and unpaid for 6 weeks each fiscal year; dates to be determined by supervisor and employee. The Military Outreach Coordinator will represent the Epstein Family Military Center at Community College Transfer Fairs and on-base Military Education Fairs. They will be a primary contact for potential military-connected students and help promote the University of San Diego to the military community. Through collaboration with various partners on campus and within the community, support the university’s Thriving Student Model. The Military Outreach Coordinator will support students’ sense of belonging and engage in EFMC activities on and off campus, including retreats and graduation ceremonies on weekends and evenings. They will encourage students to examine their complex intersectional individual and community identities concerning self and others. The Military Outreach Coordinator will assist in maintaining an inclusive and welcoming space for everyone in the Epstein Family Military Center. They will also manage the communications about our center’s events and resources.

Requirements

Bachelor’s degree required.
A High School diploma and two additional years of work experience may substitute for Bachelor’s degree at the rate of one year of work experience is equivalent to two years of education.
Minimum two years of experience in a customer service position is required.
Knowledge of Veteran rules, regulations, and compliance issues is required.
Knowledge of the Family Educational Rights and Privacy Act (FERPA).
Knowledge of policies and procedures related to Veterans’ benefits programs.
Ability to meticulously maintain databases and websites, print materials, and produce reports.
Ability to gather and analyze data relating to the USD Military and Veterans’ Program and USD military students to draw conclusions and make recommendations.
Strong interest in working at a mission-driven, faith-based institution.
The role of the Program Coordinator in working with students and the position's responsibilities are significantly tethered to the university's contemporary Roman Catholic mission.
Ability to interpret and apply rules and regulations.
Exceptional internal and external customer service skills, including, but not limited to, listening, oral and written communication, and empathy.
Excellent interpersonal communication skills, attention to detail, and follow-up skills.
Ability to establish and maintain strong working relationships with colleagues, staff, administrators, students, government agencies, and visitors to the USD Veteran Center.
Skilled in meeting with students one-on-one or in group settings.

Nice To Haves

Three or more years of experience in a customer service position preferred.
Experience directly supervising others developmentally and professionally preferred.
Experience planning and coordinating events preferred.
Previous military experience and/or familiarity with the military/veteran community and those who have served is preferred.

Responsibilities

Develop, present, and promote the University of San Diego to potential military-connected students with on and off-campus partners.
Attend and represent the EFMC at community college, transfer, and military education fairs at local military installations.
Attends University orientations, open houses, and information sessions for potential students on and off campus, often outside regular business hours.
Meet regularly with prospective undergraduate students and their parents (as requested) to discuss educational opportunities and benefit information.
Using sound judgment, independently seek out, vet, coordinate, establish, and maintain communication networks with appropriate institutions and representatives across organizational lines.
Work collaboratively with the Offices of Graduate and Undergraduate Admissions, Schools, and the College on military-connected student recruiting initiatives.
Conducts military awareness training for various stakeholders, including Military-Connected Ally Support Training.
Visit local Community College Veterans Centers to promote the University of San Diego and the Military and Veterans Program.
In support of students’ sense of belonging, engages in EFMC activities on and off campus, including retreats, graduation ceremonies, and weekends and evenings.
Encourages students to examine their complex intersectional individual and community identities in relation to self and others.
Serve as an advisor to student organizations as appropriate, focusing on a sense of belonging.
Support programming efforts for EFMC
Provide exceptional customer service to the USD Epstein Family Military Center visitors.
As needed, participate on retention teams, other campus committees, and task forces related to military-connected students.
Additional duties as assigned.