Military Housing Property Manager I (USAG - Miami)

WinnCompanies•Miami, FL

1d•Onsite

About The Position

WinnCompanies is looking for a Property Manager I to join their team at a Military Housing site in Miami, Florida. This role requires a strong background in property leasing, particularly in managing the lease-up of a new construction community. The Property Manager I will be responsible for the daily operations of the community, including maintaining its appearance, managing expenses, and overseeing the resident experience. This includes managing relationships with government partners and stakeholders, and supervising maintenance and contracted work. Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver’s license/ID is required in order to access the federal facility.

Requirements

High school diploma or GED equivalent.
3-5 years of relevant work experience.
1-3 years of experience managing a new construction lease up.
A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Comfort with mobile device applications.
Proficiency in Microsoft Office.
Excellent telephone and oral communication skills.
Ability to manage time effectively.
Ability to make decisions and solve problems.
Ability to manage multiple assignments and tasks and work under pressure.
REAL ID compliant driver’s license/ID required to access the federal facility.

Nice To Haves

Associate's degree in business-related field.
Experience in property management.
Experience with Yardi property management software.

Responsibilities

Administer move-in paperwork and home inspections with residents.
Conduct neighborhood tours and home showings for qualified potential residents.
Assist in the inspections of vacant homes and takes appropriate action to prepare them for rent-ready status.
Answer calls for leasing and customer service for multiple locations using a cloud-based ring group.
Answer resident questions and assist in resolving resident complaints.
Provide a high standard of customer service to residents through a prompt and courteous response to all inquiries.
Serve as the primary escalation point for community management operations.
Resolve and address resident complaints, disputes, and other issues.
Analyze resident feedback and address as needed.
Monitor curb appeal throughout the community and office and maintain the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards.
Lead in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs.
Conduct move-out assessments with departing residents and assess any charge for damages.
Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
Manage relationships with government partners and leadership.
Ensure efficient communication with Government partner of pertinent information.
Serve as liaison with Installation agencies and leadership.
Participate in hire, termination, and progressive discipline for maintenance staff.
Conduct quarterly and annual performance reviews for all direct reports.
Oversee aggressive and timely collection of delinquent accounts.
Ensure consistent and fair collection of damages at move out, during occupancy.
Oversee petty cash, create and manage purchasing functions, and other financial functions.
Provide administrative support for maintenance functions.
Ensure compliance with state, federal, and military and company policies and procedures.
Ensure compliance with contract specifications and company policies and procedures.
Meet budgeted occupancy and financial goals.
Monitor occupancy rates and vacancies.
Provide accurate and timely reports to the Operations Director.
Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges.
Compile monthly and quarterly reports for multiple stakeholders in a timely and accurate fashion.