Military Housing Property Manager I (USAG - Miami)

WinnCompanies•Miami, FL

21h•Onsite

About The Position

WinnCompanies is looking for a Property Manager I to join their team at a future Military Housing site in Miami, Florida. The ideal candidate will have a strong background in property leasing, specifically managing a lease-up of a new construction community. This role involves the day-to-day management of community operations, including maintaining curb appeal, controlling expenditures, facilitating the resident journey, and managing relationships with government partners and stakeholders. The Property Manager I will also oversee maintenance and contracted work. The position is located at a federal facility, requiring a REAL ID compliant driver’s license/ID for access effective May 7, 2025. WinnCompanies is a mission-driven national business focused on building and operating top-quality affordable housing communities for individuals and families, including members of the U.S. Armed Forces and their families, with over 4,300 team members across 27 states, Washington, D.C., and Puerto Rico.

Requirements

High school diploma or GED equivalent
3-5 years of relevant work experience
1-3 years of experience managing a new construction lease up
A valid driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
Comfort with mobile device applications
Proficiency in Microsoft Office
Excellent telephone and oral communication skills
Ability to manage time effectively
Ability to make decisions and solve problems
Ability to manage multiple assignments and tasks and work under pressure
A REAL ID compliant driver’s license/ID is required in order to access the federal facility (effective May 7, 2025)

Nice To Haves

Associate's degree in business-related field
Experience in property management
Experience with Yardi property management software

Responsibilities

Administer move-in paperwork and home inspections with residents
Conduct neighborhood tours and home showings for qualified potential residents
Assist in the inspections of vacant homes and takes appropriate action to prepare them for rent-ready status
Answer calls for leasing and customer service for multiple locations using a cloud-based ring group
Answer resident questions and assists in resolving resident complaints
Provide high standard of customer service to residents through a prompt and courteous response to all inquiries
Serve as the primary escalation point for community management operations
Resolve and address resident complaints, disputes, and other issues
Analyze resident feedback and address as needed
Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping, and general appearance of the office, amenities, models, and common areas of the property, including trash pick up and enforcing community standards
Lead in the organization and execution of company-sponsored resident events including social events, educational classes, and community programs
Conduct move out assessments with departing residents and assess any charge for damages
Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures
Manage relationships with government partners and leadership
Ensure efficient communication with Government partner of pertinent information
Serve as liaison with Installation agencies and leadership
Participate in hire, termination, and progressive discipline for maintenance staff
May conduct quarterly and annual performance reviews for all direct reports
Oversee aggressive and timely collection of delinquent accounts
Ensure consistent and fair collection of damages at move out, during occupancy
Responsible for overseeing petty cash, creating and managing purchasing functions, and other financial functions
Responsible for administrative support for maintenance functions
Ensure compliance with state, federal, and military and company policies and procedures
Ensure compliance with contract specifications and company policies and procedures
Responsible for meeting budgeted occupancy and financial goals
Responsible for monitoring occupancy rates and vacancies
Provide accurate and timely reports to the Operations Director
Identify safety, curb appeal, maintenance, and capital requirements and work with the Director of Maintenance and Director of Property Management to budget for and address the concerns or challenges
Compile monthly and quarterly reports for multiple stakeholders in a timely and accurate fashion

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
401(k) plan options with a company match
Various Comprehensive Medical, Dental, & Vision plan options
Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
Tuition Reimbursement program and continuous training and development opportunities
Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
Employee Corporate Discount Programs
Flexible and/or Hybrid schedules are available for certain roles
Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families