Military Community Liaison

UHS•Kirkland, WA

3d•Onsite

About The Position

Fairfax Behavioral Health is seeking a Military Community Liaison to join its Business Development team in Kirkland. The role develops and educates direct Military and VA referral relationships in designated regional markets, builds relationships with referral sources, and maximizes customer service. The liaison serves as the primary manager for Military accounts and handles communication, new business development, customer information database maintenance, and referral follow-up. Fairfax Behavioral Health is a private, free-standing mental health hospital founded in 1930. It provides psychiatric and detox treatment through evidence-based outpatient and inpatient programs at locations in Kirkland, Everett, and Monroe, Washington. Hours depend on departmental and facility needs and may include day, evening, and weekend hours, as directed by the Director of Business Development. The position requires travel, including overnight travel as needed.

Requirements

Bachelor’s degree in marketing, business, or a related field; experience may be evaluated on a case-by-case basis in lieu of a degree.
Knowledge of insurance requirements with TRICARE and Veterans Affairs.
Understanding of military structure, command communication, and referral pathways.
Valid driver’s license.
Demonstrated business development concepts and sales abilities.
Competency in computer usage and excellent written and oral communication skills.
Knowledge and skills in applying marketing and sales principles.
Creativity and flexibility.
Skills in data collection, analysis, and interpretation.
Record of adherence to deadlines and customer service skills.
Willingness to travel, including overnight travel as required.

Nice To Haves

Prior marketing and/or sales experience within a behavioral healthcare setting.
Three years minimum documented experience in referral development, account management, sales growth, and physician relationships.
Knowledge of the Fairfax Behavioral Health marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment, and age-specific programming.

Responsibilities

Develop and educate direct Military and VA referral relationships in designated regional markets.
Build relationships with referral sources and maximize customer service.
Serve as the primary manager for Military accounts.
Manage communication, new business development, and the customer information database.
Follow up on referrals.