Military Base Enrollment Advisor (Vandenberg Education Center, CA)

National University•Lompoc, CA

6d•Onsite

About The Position

The Military Base Enrollment Advisor manages the prospective student experience from initial inquiry through enrollment and the start of a student’s first class. The role manages inbound and outbound communications and helps prospective students make informed decisions by providing information about university programs, academic processes, schedules, costs, military tuition assistance, veterans’ benefits, scholarships, and other funding. The advisor also prepares program estimates using prior transcripts, discusses degree plans, enrolls students, develops schedules and start plans, and presents new-student orientations. The advisor works with Education Service Officers and coordinates with scheduling and faculty to meet the requirements of Military Base Memorandums of Understanding. The role includes attending base orientations, events, graduations, and active-duty transition debriefs; occasional travel to nearby bases may be requested. The position is onsite at Vandenberg Space Force Base and requires federal background-check clearance and maintaining DBIDS status. Work hours may change to accommodate base events.

Requirements

A bachelor’s degree is preferred, or an equivalent combination of education and experience is required.
1–2 years of customer service experience.
Experience working on a team and using call-center software.
Ability to use technology and navigate multiple systems, including CRM, SIS, and Microsoft Office applications.
Intermediate computer skills and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to multitask and work independently in a fast-paced environment with multiple deadlines and changing priorities.
Strong interpersonal and communication skills, including the ability to work with a wide range of people in a diverse community.
Ability to work cooperatively with diverse teams and build effective relationships with colleagues and external partners.
Personal ownership, accountability, integrity, flexibility, and a student-first approach.
Ability to understand and follow regulatory requirements.
Must pass a federal background check and maintain DBIDS status.

Nice To Haves

Education or consultative sales experience.
Military affiliation.

Responsibilities

Respond to prospective student inquiries by phone, text, and email and manage communications through the inquiry-to-enrollment process.
Build rapport with prospective students and assist them from inquiry through enrollment and the start of their first class.
Document communications, notes, status, and activity reports in Salesforce.
Provide accurate information about university policies, programs, academic processes, schedules, costs, and program estimates.
Understand prospective students’ needs and goals and help them make informed enrollment decisions.
Guide students in gathering documents needed for program estimates, prepare estimates from prior transcripts, and discuss degree plans.
Enroll students in programs, develop start plans and schedules, add or drop classes, and recreate schedules as needed.
Address prospective students’ concerns before they start and present orientations for new students in person, by phone, or online.
Collaborate with Education Service Officers and coordinate with scheduling and faculty to support compliance with Military Base Memorandums of Understanding.
Attend active-duty transition debriefs, base graduations, Welcome Aboard events, Tuition Assistance orientations, education fairs, back-to-school nights, and other on-base events as required.
Relay information between the base Education Office and National University.
Obtain required approval for veterans, spouses, and dependents to access the base.
Complete required PsychArmor and Department of Defense MOU training and maintain knowledge of military benefits and funding.
Meet enrollment and class-start deadlines and participate in on-base drills, including fire and active-shooter drills.
May travel to nearby bases for coverage as needed.
Perform other duties as assigned.