Military and Veteran Student Success Coordinator

Western Nevada College•Carson City, NV

12d•Hybrid

About The Position

The Military and Veteran Student Success Coordinator serves as the primary point of contact for all military- and veteran-related benefits and academic advising at the college. This position provides comprehensive advising services to active-duty service members, veterans, dependents, and civilian employees, with specialized expertise in VA education benefits, DoD Tuition Assistance, National Guard waivers, MyCAA, and academic pathways. The position maintains critical oversight of Department of Defense and Fallon Naval Air Base MOUs, tracks and supports Tuition Assistance students. Additionally, the position oversees the Veteran Resource Center One Stop in Carson, coordinates outreach and onboarding initiatives, supports VA work-study operations, and serves as a backup School Certifying Official. Decisions made in this role directly impact institutional compliance and the college’s ability to effectively serve military and veteran students.

Requirements

Bachelor’s degree in education, counseling or other field relevant to the role; and three years of related professional experience in student services, and/or academic counseling/advising and/or program development
An equivalent combination of education and experience may be substituted for the Bachelor’s degree (i.e. AA plus 4 years related professional experience).
A minimum of an Associate’s Degree is required.
Knowledge of: Tuition Assistance (TA), GI Bill Benefits, and National Guard Program planning/development and evaluation
Data analysis and assessment methods to evaluate program effectiveness
College and NSHE system policies and practices
Familiarity with WNC’s service area and demographics
Skills in: Adapt quickly to changing needs
Intermediate proficiency with spreadsheets and databases
Proficiency in utilizing various technology platforms
Cultural competence and diversity awareness
Accuracy and attention to detail
Methodical and strategic thinking
Effective organization, time management and task completion
Ability to: Communicate clearly, concisely and respectfully
Listen actively, ask clarifying questions to ensure understanding and summarize accurately
Manage multiple projects simultaneously and across multiple departments
Prioritize effectively and meet deadlines
Function as a high-performing, collaborative team member
Determine and meet project goals and outcomes
Work effectively with diverse personalities and populations, building positive relationships
Act proactively, self-motivate and productively work both independently and as part of a team
Provide high quality customer service while effectively navigating established policies and procedures
Approach challenges with openness, optimism and flexibility; Problem-solve and negotiate innovative and/or unconventional solutions when needed
Think critically and strategically, analyze all aspects of an issue, and identify well-reasoned paths forward
Maintain confidentiality and handle sensitive information with discretion
Plan, coordinate and provide effective coaching to various ages and diverse groups
Guide students and adults through complex processes
Coordinate/facilitate a team of people to a common outcome without supervisory authority
Work effectively with limited supervision and oversight

Nice To Haves

Experience working with Military and/or Veteran students
Experience facilitating workshops, group activities, presentations, or educational programming
Experience working with diverse student populations and community stakeholders
Experience in or with higher education
Experience building and maintaining collaborative relationships with diverse institutional and community stakeholders, as well as clientele
Experience working in or with rural or frontier communities
Experience using PeopleSoft (or similar Student Information System)
Second language proficiency (written and oral), Spanish preferred

Responsibilities

Serve as primary point of contact (POC) for all Military and VA-related benefit inquiries
Provide guidance on: Tuition Assistance (TA), National Guard waivers, and GI Bill benefit processes
Deliver comprehensive academic advising services to Active-Duty Military, Civilians, Veterans and Veteran Dependents, and general population students, including but not limited to: WNC degree pathways, transfer pathways, and career guidance
Advise on Credit for Prior Learning (CPL) and transfer credits for course applicability
Provide on-site advising at the Fallon Naval air station
Serve as an Allied Health program resource/expert
Monitor Military and Veteran student progress and conduct regular check-ins throughout the semester
Lead strategic development of Military and Veteran student success initiatives aligned with institutional goals
Develop and execute enrollment, retention, and completion strategies
Collaborate on development of onboarding tools for military and veteran students such as Checklists, Orientations, and Resource guides
Implement regular mid-semester check-in processes with Military and Veteran Students to ensure persistence to degree
Lead ongoing program evaluation, including development of annual reports, performance metrics, and continuous improvement strategies aligned with institutional goals
Report retention, persistence and completion data for Military and Veteran Students to the Enrollment Management Committee and college leadership
Complete the annual NSHE Veteran Report
Ensure appropriate staffing and coverage
Supervise and maintain VA Work-Study contracts and student workers
Provide access to non-educational VA resources and referrals
Develop, track and manage the budget related to the operations of the Military and Veteran One Stop in Carson and Fallon
Train campus community on referral processes and veteran support resources
Serve as back-up School Certifying Official (SCO)
Collaborate with Controller’s Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for implementation of new strategies
Lead MOU (Memorandum of Understanding) agreements with DoD (Department of Defense) and NAS (Naval Air Station) Fallon
Complete all DoD MOU Audit Processes
Act as liaison with branch Education Services Officers (ESO)/Education Liaisons
Serve as POC (Point of Contact) for student questions related to Tuition Assistance (TA)
Track and support Tuition Assistance students
Collaborate with Controller's Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for compliance and reporting
Input and maintain WNC program information within MyCAA systems
Manage and update program database
Represent the college at community organizations and events
Participate in outreach activities (e.g., tabling, veteran-focused events)

Benefits

Health insurance options including dental and vision
Generous annual leave (A contract), sick leave (A & B contract), 12 paid holidays
Faculty Benefits
Reduced-rate tuition benefit to faculty and their qualified dependents (up to six credits per semester for faculty, unlimited for qualified dependents)
Voluntary supplemental retirement plans, both pre-tax and Roth options available (403b, 457b plans)
Employer paid Long Term Disability (LTD) Program
WNC Fitness Center offers Faculty and Staff membership
ComPsych our Employee Assistance Program offers resources and assistance to Faculty and Staff
Discounted WNC Staff rates for our Child Development Center
Voluntary benefits including accident, disability, legal services, and more
An administrative faculty senate represents full-time, administrative faculty
Free parking
No State income tax!