Military and Veteran Student Success Coordinator

Nevada System of Higher Education • Fallon, NV

1d • $73,532 • Hybrid

About The Position

The Military and Veteran Student Success Coordinator serves as the primary point of contact for all military- and veteran-related benefits and academic advising at the college. This position provides comprehensive advising services to active-duty service members, veterans, dependents, and civilian employees, with specialized expertise in VA education benefits, DoD Tuition Assistance, National Guard waivers, MyCAA, and academic pathways. The position maintains critical oversight of Department of Defense and Fallon Naval Air Base MOUs, tracks and supports Tuition Assistance students. Additionally, the position oversees the Veteran Resource Center One Stop in Carson, coordinates outreach and onboarding initiatives, supports VA work-study operations, and serves as a backup School Certifying Official. Decisions made in this role directly impact institutional compliance and the college’s ability to effectively serve military and veteran students.

Requirements

• Bachelor’s degree in education, counseling or other field relevant to the role; and three years of related professional experience in student services, and/or academic counseling/advising and/or program development
• An equivalent combination of education and experience may be substituted for the Bachelor’s degree (i.e. AA plus 4 years related professional experience). A minimum of an Associate’s Degree is required.
• Knowledge of: Tuition Assistance (TA), GI Bill Benefits, and National Guard
• Knowledge of: Program planning/development and evaluation
• Knowledge of: Data analysis and assessment methods to evaluate program effectiveness
• Knowledge of: College and NSHE system policies and practices
• Knowledge of: Familiarity with WNC’s service area and demographics
• Skills in: Adapt quickly to changing needs
• Skills in: Intermediate proficiency with spreadsheets and databases
• Skills in: Proficiency in utilizing various technology platforms
• Skills in: Cultural competence and diversity awareness
• Skills in: Accuracy and attention to detail
• Skills in: Methodical and strategic thinking
• Skills in: Effective organization, time management and task completion
• Ability to: Communicate clearly, concisely and respectfully
• Ability to: Listen actively, ask clarifying questions to ensure understanding and summarize accurately
• Ability to: Manage multiple projects simultaneously and across multiple departments
• Ability to: Prioritize effectively and meet deadlines
• Ability to: Function as a high-performing, collaborative team member
• Ability to: Determine and meet project goals and outcomes
• Ability to: Work effectively with diverse personalities and populations, building positive relationships
• Ability to: Act proactively, self-motivate and productively work both independently and as part of a team
• Ability to: Provide high quality customer service while effectively navigating established policies and procedures
• Ability to: Approach challenges with openness, optimism and flexibility
• Ability to: Problem-solve and negotiate innovative and/or unconventional solutions when needed
• Ability to: Think critically and strategically, analyze all aspects of an issue, and identify well-reasoned paths forward
• Ability to: Maintain confidentiality and handle sensitive information with discretion
• Ability to: Plan, coordinate and provide effective coaching to various ages and diverse groups
• Ability to: Guide students and adults through complex processes
• Ability to: Coordinate/facilitate a team of people to a common outcome without supervisory authority
• Ability to: Work effectively with limited supervision and oversight

Nice To Haves

• Experience working with Military and/or Veteran students
• Experience facilitating workshops, group activities, presentations, or educational programming
• Experience working with diverse student populations and community stakeholders
• Experience in or with higher education
• Experience building and maintaining collaborative relationships with diverse institutional and community stakeholders, as well as clientele
• Experience working in or with rural or frontier communities
• Experience using PeopleSoft (or similar Student Information System)
• Second language proficiency (written and oral), Spanish preferred

Responsibilities

• Serve as primary point of contact (POC) for all Military and VA-related benefit inquiries
• Provide guidance on: Tuition Assistance (TA), National Guard waivers, and GI Bill benefit processes
• Deliver comprehensive academic advising services to Active-Duty Military, Civilians, Veterans and Veteran Dependents, and general population students, including but not limited to: WNC degree pathways, transfer pathways, and career guidance
• Advise on Credit for Prior Learning (CPL) and transfer credits for course applicability
• Provide on-site advising at the Fallon Naval air station
• Serve as an Allied Health program resource/expert
• Monitor Military and Veteran student progress and conduct regular check-ins throughout the semester
• Lead strategic development of Military and Veteran student success initiatives aligned with institutional goals
• Develop and execute enrollment, retention, and completion strategies
• Collaborate on development of onboarding tools for military and veteran students such as Checklists, Orientations, and Resource guides
• Implement regular mid-semester check-in processes with Military and Veteran Students to ensure persistence to degree
• Lead ongoing program evaluation, including development of annual reports, performance metrics, and continuous improvement strategies aligned with institutional goals
• Report retention, persistence and completion data for Military and Veteran Students to the Enrollment Management Committee and college leadership
• Complete the annual NSHE Veteran Report
• Ensure appropriate staffing and coverage for Military and Veteran One-Stops in Carson and Fallon
• Supervise and maintain VA Work-Study contracts and student workers
• Provide access to non-educational VA resources and referrals
• Develop, track and manage the budget related to the operations of the Military and Veteran One Stop in Carson and Fallon
• Train campus community on referral processes and veteran support resources
• Serve as back-up School Certifying Official (SCO)
• Collaborate with Controller’s Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for implementation of new strategies
• Lead MOU (Memorandum of Understanding) agreements with DoD (Department of Defense) and NAS (Naval Air Station) Fallon
• Complete all DoD MOU Audit Processes
• Act as liaison with branch Education Services Officers (ESO)/Education Liaisons
• Serve as POC (Point of Contact) for student questions related to Tuition Assistance (TA)
• Track and support Tuition Assistance students
• Collaborate with Controller's Office, Financial Assistance Office, School Certifying Official and Admissions & Records (A&R) for compliance and reporting
• Input and maintain WNC program information within MyCAA systems
• Manage and update MyCAA program database
• Represent the college at community organizations and events
• Participate in outreach activities (e.g., tabling, veteran-focused events)

Benefits

• Voluntary supplemental retirement plans, both pre-tax and Roth options available (403b, 457b plans)
• Employer paid Long Term Disability (LTD) Program
• Health insurance options including dental and vision
• Generous annual leave (A contract), sick leave (A & B contract), 12 paid holidays
• The WNC Fitness Center offers Faculty and Staff membership
• ComPsych our Employee Assistance Program offers resources and assistance to Faculty and Staff
• Discounted WNC Staff rates for our Child Development Center
• Voluntary benefits including accident, disability, legal services, and more
• Education Benefits for Faculty Employees and Family Members (reduced-rate tuition benefit)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level