Military and Family Life Adult Counselor - Norfolk, VA
About The Position
Provides the full breadth of Military and Family Life Counseling (MFLC) consultation and counseling services to military command structures, service members, and their families at military installations. Services include non-medical, short-term, solution-focused, walk-around counseling; training and health and wellness presentations; and consultation to installation command regarding behavioral health issues, with an understanding of military units, culture, and mission. The counselor works with the Regional Supervisor or Regional Director, installation staff, and military branch Points of Contact (POCs) to ensure services remain within scope and meet installation needs. The role includes supporting eligible service and family members at assigned primary and secondary locations through assessment, brief counseling, consultation, action planning, referrals and linkage to resources, and follow-up as indicated. The counselor also participates in installation activities, maintains community resource relationships, and remains visible and accessible within the assigned brigade or regiment. The position requires daily entry of counselor activity data using a smartphone or web application while maintaining client and service member confidentiality. The counselor responds to critical incidents, surge and on-demand events, and special requests as directed and approved, and flexes their schedule to address urgent needs. The role also includes managing duty-to-warn and restricted-reporting situations according to Department of Defense protocol, participating in supervision, training, quality improvement and other contract activities, and supporting assigned initiatives, studies, and pilot programs. Additional duties may be assigned.
Requirements
- Master’s degree from an accredited graduate program in a relevant field, including a mental health-related field such as social work, psychology, marriage and family therapy, or counseling.
- Valid, unrestricted independent counseling license from a state, the District of Columbia, a U.S. territory, or a commonwealth that authorizes independent practice.
- Less than two years of post-licensure clinical experience.
- Intermediate-level technology and software skills, including Microsoft Suite, internet navigation, smartphone or tablet use, application navigation, and video-conferencing platforms.
- Ability to engage and communicate with military members or children as assigned and respond quickly to emergent situations.
- Ability to traverse short or long distances on military installations or in school settings, including indoor and outdoor locations, rugged or uneven terrain, steep inclines, stairs, and grass, and to work in outdoor weather and other military-base conditions.
- May need to travel to locations outside military installations in varied physical environments.
- Ability to meet site-specific requirements for work at designated locations; some assignments may require specified immunizations or vaccinations and proof of receipt.
- Ability to prove U.S. citizenship and fluency in English.
- Understanding, sensitivity, and empathy for service members and their families.
- Ability to develop trusting, helping relationships.
- Ability to work with individuals and families from diverse racial, ethnic, and socioeconomic backgrounds.
- Ability to pass a National Agency Check and Inquiries (NACI) clearance, Installation Records Check (IRC), criminal background check, and FBI fingerprint check.
- Possess a valid U.S. state vehicle operator’s license unless specifically waived by the FEDSIM COR.
- May be required, as a condition of employment under the contract, to pass tests for and obtain a U.S. military vehicle operator’s permit for commercial sedans and similar vehicles for use at TDY locations, if required.
Responsibilities
- Provide non-medical, short-term, solution-focused, walk-around counseling to eligible service members and family members at assigned locations.
- Conduct assessments, brief counseling and consultations, action planning, referrals and resource linkages, and follow-up as indicated.
- Provide consultation to installation command regarding behavioral health issues in the context of military units, culture, and mission.
- Deliver training and health and wellness presentations, and participate in health fairs and other installation activities as requested or directed.
- Enter counselor activity data daily through a smartphone or web application while maintaining client and service member confidentiality.
- Maintain visibility within the assigned brigade or regiment so MFLC services are accessible.
- Establish and maintain working relationships with community resources and provide appropriate linkages for service members and families.
- Partner with installation Points of Contact to provide services that address installation needs and maintain an effective professional working relationship with them.
- Respond to critical incidents, surge and on-demand events, and special requests as directed by the POC and approved by the OSD program manager.
- Flex the work schedule to respond to urgent requests as needed or at the request of the Regional Supervisor or Regional Director.
- Manage duty-to-warn and restricted-reporting situations according to DoD protocol and staff cases with the Regional Supervisor or Regional Director.
- Communicate with Regional Supervisors and participate in individual and group supervision, sharing information about installation trends and issues.
- Participate in in-services, training, Quality Improvement committees, and other contract activities as assigned or appropriate.
- Participate in customer- or Magellan-directed initiatives, studies, and pilot programs, including required certification and training, activity documentation, integration of pilot activities into counseling work, and use of applicable technology.
- Perform other duties as assigned.
Benefits
- The position may be eligible for short-term incentives.
- Comprehensive benefits package.
- Health, life, voluntary, and other benefits and perks supporting physical, mental, emotional, and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
