Middle Office Services Specialist (MLO) - PNC Private Bank
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Middle Office Services Specialist within the PNC Private Bank organization, you will be based in Pittsburgh, PA, Cleveland, OH, Grand Rapids, MI, Louisville, KY, Indianapolis, IN, Atlanta, GA, Jacksonville, FL, Denver, CO, San Diego, CA, Phoenix, AZ, or potentially any other Private Bank hub location. The Middle Office Service Specialist will be the loan coordinator for the PNC Private Bank team. They will be responsible for managing the loan process from application to booking. There may be some client interaction. The Middle Office Service Specialist will work with banking advisors and partner with underwriting, doc prep, booking, and funding teams. Ideal candidate will have lending experience. Knowledge of the lending processes is highly preferred. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bachelors
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Nice To Haves
- Lending experience
- Knowledge of the lending processes is highly preferred.
Responsibilities
- Under limited guidance, completes a variety of highly technical, complex, client transactions.
- Reviews documentation for completeness and accuracy, and interprets information for correct coding and adherence to established policies and procedures.
- Proactively identifies and manages risk, involving external and internal counsel as needed and other business units throughout PNC.
- Meets directly with clients and internal and external partners to address and resolve various matters relating to client requests.
- Serves as point person for all internal partners on all matters pertaining to the middle-office processes for complex client requests.
- Actively seeks out and engages in continuing education to support skill-building and development of overall knowledge.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
