Middle Office Services Supervisor (MLO) - PNC Private Bank
About The Position
Supervises one or more teams who complete a variety of technical and complex client requests. Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures. Supervises a team who handles complex account and transactional activities. Focuses on the most complex accounts and requests, and resolution of issues. Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures. Participates on the development and implementation of new processes. Monitors staff performance and the volume and distribution of work. Analyzes the complexity of work assigned. Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.
Requirements
- Capital Stream and/or ACBS experience
- Knowledge or experience in key lock applications (EDGE or MOW - middle office workflow)
- University / college degree, with 3+ years of industry-relevant experience.
- An operations or production environment position typically requires 2 years of previous managerial experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Nice To Haves
- Supervisory experience would be helpful.
Responsibilities
- Supervises one or more teams who complete a variety of technical and complex client requests.
- Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures.
- Supervises a team who handles complex account and transactional activities.
- Focuses on the most complex accounts and requests, and resolution of issues.
- Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures.
- Participates on the development and implementation of new processes.
- Monitors staff performance and the volume and distribution of work.
- Analyzes the complexity of work assigned.
- Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
