Middle Office Services Supervisor (MLO) - PNC Private Bank

PNC Bank•Pittsburgh, PA

13h•Onsite

About The Position

Supervises one or more teams who complete a variety of technical and complex client requests. Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures. Supervises a team who handles complex account and transactional activities. Focuses on the most complex accounts and requests, and resolution of issues. Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures. Participates on the development and implementation of new processes. Monitors staff performance and the volume and distribution of work. Analyzes the complexity of work assigned. Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.

Requirements

University/college degree, with 3+ years of industry-relevant experience.
2 years of previous managerial experience.
Capital Stream and/or ACBS experience.
Knowledge or experience in key lock applications (EDGE or MOW - middle office workflow).
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Internal Resource Coordination
Managing Multiple Priorities
Problem Solving

Nice To Haves

Supervisory experience would be helpful.

Responsibilities

Supervising 8-10 employees who enter and process applications into the commercial system.
Reviewing documentation for completeness and accuracy.
Interpreting information for correct coding and adherence to established policies and procedures.
Handling complex account and transactional activities.
Focusing on the most complex accounts and requests, and resolution of issues.
Ensuring all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures.
Participating in the development and implementation of new processes.
Monitoring staff performance and the volume and distribution of work.
Analyzing the complexity of work assigned.
Designing and implementing ongoing training, coaching and development for new and existing team members and internal partners as needed.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service