Mid Office Servs Specialist Sr

PNC•Pittsburgh, PA

4d•Onsite

About The Position

As a Middle Office Service Specialist Sr. in PNC's Private Banking organization, the employee works independently to complete highly technical, complex client transactions. The role reviews documentation for completeness and accuracy, interprets information for correct coding, and ensures adherence to established policies and procedures. It proactively identifies and manages risk, involving internal or external counsel and other PNC business units as needed. The employee meets with clients and internal and external partners to resolve matters related to client requests and serves as the point person for internal partners on middle-office processes for complex client requests. The role also guides other team members and pursues continuing education to build skills and knowledge. The position is based in Pittsburgh, Pennsylvania, and is in-office. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

University or college degree, typically, and at least 2 years of relevant professional experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Bachelor's degree listed as the education requirement.
Demonstrated appropriate knowledge, skills, and abilities for the role.
No required certifications.
No required licenses.

Nice To Haves

Corporate accounting
Credit risk analysis
Decision making
Financial management
Financial operations
Results-oriented approach
Revenue recognition
Accuracy and attention to detail
Knowledge of customer support policies, standards, and procedures
Decision making and critical thinking
Effective communications
Flexibility and adaptability
Legal analysis
Managing multiple priorities
Problem solving

Responsibilities

Independently complete a variety of highly technical, complex client transactions.
Review documentation for completeness and accuracy, interpret information for correct coding, and ensure adherence to established policies and procedures.
Proactively identify and manage risk, involving internal or external counsel and other business units as needed.
Meet with clients and internal and external partners to address and resolve matters relating to client requests.
Serve as the point person for internal partners on middle-office processes for complex client requests.
Provide guidance and assistance to team members.
Pursue continuing education to support skill-building and development of overall knowledge.
Focus on customer needs and satisfaction when making business decisions and developing customized customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service