Mid Office Services Analyst

PNC Bank•Pittsburgh, PA

4d•Onsite

About The Position

As a Middle Office Service Analyst within PNC's Private Banking organization, the employee will be based in Pittsburgh, PA. The position works under guidance to complete client transactions, review documentation for completeness and accuracy, and interpret information for correct coding and compliance with established policies and procedures. The analyst handles requests from clients or market partners, coordinates with internal partners to resolve inquiries and issues, and may contact clients to obtain information, answer questions, and resolve problems. Work must comply with line-of-business standards and internal policies and procedures. PNC describes the role as in-office and does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge.
Typically requires 3 or more years of experience.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered.
Demonstrate accuracy and attention to detail, customer support, knowledge of policies, standards and procedures, decision-making and critical-thinking, effective communication, flexibility and adaptability, ability to manage multiple priorities, and problem-solving.

Nice To Haves

Corporate Accounting
Credit Risk Analysis
Decision Making
Financial Management
Financial Operations
Results-Oriented
Revenue Recognition

Responsibilities

Complete a variety of client transactions under guidance.
Review documentation for completeness and accuracy.
Interpret information for correct coding and adherence to established policies and procedures.
Handle client or market partner requests and perform actions to complete them.
Ensure activities comply with line-of-business standards and internal policies and procedures.
Coordinate with internal partners to resolve inquiries and issues.
Contact clients as needed to obtain required information, respond to questions, and resolve problems.
Apply customer-focused practices and effectively manage risks in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service