Middle Mile Performance Manager (MMPM), Amazon Transportation Services (ATS)

Amazon • Nashville, TN

2d • Onsite

About The Position

Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers, connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS), and final mile delivery stations. ATS is seeking a Middle Mile Performance Manager to help develop a world-class logistics process that delivers goods on time at the best cost. The team's objective is to manage freight flowing through North American transportation networks with excellence, focusing on transportation carrier programs and performance. Additionally, the role prioritizes the 3P Relay carrier experience, always pushing processes that prioritize retaining the highest-performing carriers.

Requirements

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 2+ years of supply chain experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in analyzing data to drive decisions

Nice To Haves

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience of Six Sigma/ Lean analytical techniques

Responsibilities

• Collaborate on the design, development, and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs.
• Strategically assess how Linehaul most efficiently serves each program to identify opportunities and align with key stakeholders to insert Linehaul into the program decision-making processes.
• Influence third party (3P) carrier leadership and Amazon technology teams to identify and drive process improvements that improve service, iterate technology, and enhance carrier engagement and growth.
• Analyze data across databases (using Excel, Access, SQL, Quicksight and/or other data management systems) and performing ad hoc reporting and analysis as needed.
• Identify appropriate performance metrics for each program and ensure consistent measurement and accountability.
• Tie KPIs and project goals to entitlement and track results.
• Business writing is required to drive strategic initiatives. Work samples that display a candidate's ability to think strategically should be submitted.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level