Middle Market Account Manager
About The Position
Bender Insurance Solutions is seeking an experienced Middle Market Account Manager to join their Commercial Lines team. This role involves the day-to-day management of assigned accounts, utilizing insurance knowledge to identify needs and solve problems, and collaborating with Producers to deliver exceptional client experiences. The position requires being an experienced point of contact for clients, assisting them with understanding coverage, navigating insurance needs, and ensuring their insurance program is serviced accurately and proactively. This is a hybrid position for candidates within a 50-mile radius of Roseville, CA, requiring 3 days remote and 2 days in the Roseville office.
Requirements
- Significant Commercial Insurance experience, typically 5+ years, with strong knowledge of insurance coverage, concepts, and terminology.
- An active Property & Casualty insurance license in good standing.
- A demonstrated commitment to continued learning and professional development through an Associate or Bachelor’s degree, insurance designation (such as ACSR, ARM, CRM, CPCU, CIC, CISR, CISC, AIN, or similar), or comparable insurance education.
- Experience managing the day-to-day needs of commercial accounts, including renewals, coverage changes, policy review, claims support, and client service.
- Ability to work collaboratively with Producers to execute account and renewal strategies.
- Strong analytical and problem-solving skills with an eye for coverage details, accuracy, and potential gaps.
- Excellent organization and prioritization skills.
- Strong written and verbal communication skills, including the ability to explain complex insurance information clearly.
- Confidence to work directly with clients and carrier partners while knowing when to collaborate, escalate, or bring in additional expertise.
- A team-oriented mindset and willingness to share knowledge with others.
Responsibilities
- Manage the ongoing insurance and service needs of assigned commercial clients.
- Build strong client relationships and meet with clients to understand changes in their business and insurance needs.
- Partner with Producers to execute renewal strategies, including preparing submissions, reviewing quotes, and developing client proposals.
- Review policies, applications, endorsements, and audits for accuracy and identify coverage gaps or opportunities.
- Help clients navigate the claims process and coordinate with appropriate partners for advocacy or support.
- Proactively identify coverage opportunities and ways to strengthen client accounts.
- Work closely with carrier partners to negotiate, problem-solve, and advance client needs.
- Stay ahead of renewals, deadlines, client requests, and account activity while maintaining accurate documentation.
- Collaborate across Bender to connect clients with additional resources and solutions.
- Share knowledge and expertise with other members of the Commercial Lines team.
- Continue building expertise through industry education, professional development, and staying current on coverage and market changes.
Benefits
- Employee-owned company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
