Employee Benefits Account Manager- Middle Market

HUB International•Troy, MI

About The Position

At HUB International, we are a team of entrepreneurs dedicated to protecting businesses and individuals in our local communities by evaluating risks and developing tailored solutions. As a global firm, we offer employees resources in technology and industry expertise while maintaining a local flavor, allowing our teams to preserve their unique regional cultures. HUB is a leading global insurance and employee benefits broker, providing a wide range of products and services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management. With over 21,000 employees in more than 600 offices across North America, HUB has experienced substantial growth, partly due to our industry-leading success in mergers and acquisitions.

Requirements

Life & Health insurance license
2-5 years of prior benefit experience
Knowledge of Word, Excel, and MS Outlook
A high school diploma with some college preferred
Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
Ability and willingness to utilize the company’s computer system and software required.
Good typing skills with an ability to compose clear and concise letters required
Ability to understand policy forms and coverage descriptions required
Organizational skills required
High attention to detail essential

Nice To Haves

Willingness to attend educational classes desired

Responsibilities

Provide quality customer service to existing accounts.
Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts.
Manage a book of business generally in excess of $750k-$1 MM in revenue depending on complexity or number of business accounts.
Mentor, support, and train Associate Account Managers and Team Assistants as necessary.
Implement Client Service Plans as directed by the account team and/or Team Leader.
Maintain accurate client information in account management systems as assigned.
Assist the account team in providing quality customer service to existing middle market accounts.
Act in the capacity of client manager on assigned middle market accounts.
Pursue a program for personal and professional development.