Middle Market Account Manager

Bender Insurance Solutions•Roseville, CA

1d•$85,000 - $95,000•Hybrid

About The Position

Bender Insurance Solutions is seeking an experienced Middle Market Account Manager to join their Commercial Lines team. This role involves the day-to-day management of assigned commercial accounts, utilizing insurance knowledge to identify needs and solve problems, and collaborating with Producers to provide exceptional client experiences. The Account Manager will serve as an experienced point of contact for clients, helping them understand coverage, navigate insurance needs, and ensure their insurance program is serviced accurately and proactively. This is a hybrid position requiring candidates to be within a 50-mile radius of Roseville, CA, with 3 days remote and 2 days in the Roseville office.

Requirements

Significant Commercial Insurance experience, typically 5+ years, with strong knowledge of insurance coverage, concepts, and terminology.
An active Property & Casualty insurance license in good standing.
A demonstrated commitment to continued learning and professional development through an Associate or Bachelor’s degree, insurance designation (such as ACSR, ARM, CRM, CPCU, CIC, CISR, CISC, AIN, or similar), or comparable insurance education.
Experience managing the day-to-day needs of commercial accounts, including renewals, coverage changes, policy review, claims support, and client service.
The ability to work collaboratively with Producers to execute account and renewal strategies.
Strong analytical and problem-solving skills with an eye for coverage details, accuracy, and potential gaps.
Excellent organization and prioritization skills—you can keep multiple accounts, renewals, deadlines, and client needs moving.
Strong written and verbal communication skills, including the ability to explain complex insurance information clearly.
The confidence to work directly with clients and carrier partners while knowing when to collaborate, escalate, or bring in additional expertise.
A team-oriented mindset and willingness to share your knowledge with others.

Responsibilities

Manage a portfolio of commercial accounts while partnering closely with Producers, carrier partners, and the rest of the Bender team.
Manage the ongoing insurance and service needs of assigned commercial clients.
Build strong client relationships and meet with clients to understand changes in their business and insurance needs.
Partner with Producers to execute renewal strategies, including preparing submissions, reviewing quotes, and developing client proposals.
Review policies, applications, endorsements, and audits for accuracy and identify coverage gaps or opportunities that need attention.
Help clients navigate the claims process and coordinate with appropriate partners when advocacy or additional support is needed.
Proactively identify coverage opportunities and ways to strengthen and round out client accounts.
Work closely with carrier partners to negotiate, problem-solve, and keep client needs moving forward.
Stay ahead of renewals, deadlines, client requests, and account activity while maintaining accurate documentation.
Collaborate across Bender to connect clients with additional resources and solutions when appropriate.
Share knowledge and expertise with other members of the Commercial Lines team.
Continue to build expertise through industry education, professional development, and staying current on coverage and market changes.