MIDAS Support Engineer
About The Position
NTT DATA is seeking a MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The position supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations. The role provides L2 application support and troubleshooting, maintains system configurations, and supports testing, upgrades, patches, and enhancements. It also supports care management and utilization review workflows, quality and risk programs, operational reporting and analytics, regulatory reporting, documentation, and end-user training.
Requirements
- At least 5 years of experience in Case Management, Utilization Management, Quality Management, Risk Management, Denial Management, Regulatory Compliance, and Patient Safety and Performance Improvement.
- At least 5 years of experience supporting MIDAS Care Management applications.
- At least 5 years of experience supporting MIDAS or Care Management applications in an L2 support role.
- Strong troubleshooting, configuration, and workflow optimization skills.
- Knowledge of healthcare analytics and reporting.
- Experience with EMR integrations and healthcare interoperability.
- Ability to support application upgrades, patches, and testing activities.
- Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or a related field.
Nice To Haves
- Experience with HL7; preferred.
Responsibilities
- Provide L2 support for MIDAS Care Management modules.
- Troubleshoot application issues, workflow failures, and user-reported incidents.
- Perform system configuration, testing, upgrades, patches, and enhancements.
- Coordinate with vendors and internal teams to resolve issues.
- Support Case Management, Care Coordination, and Utilization Management workflows.
- Monitor Length of Stay (LOS), discharge planning, care coordination, authorization management, and medical necessity reviews.
- Assist with denial prevention and documentation improvement initiatives.
- Support quality improvement, patient safety, and risk management programs.
- Monitor quality indicators, incident reports, and patient safety events.
- Support peer review, performance improvement, and corrective action workflows.
- Assist with regulatory reporting and accreditation readiness activities.
- Develop and support reports and dashboards for Utilization Management, Case Management, Patient Safety, Quality Measures, and Regulatory Compliance Metrics.
- Perform data extraction, validation, and operational reporting.
- Create and maintain system documentation, user guides, and knowledge articles.
- Provide end-user support and training for MIDAS workflows and enhancements.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401k program with company match
- Additional voluntary or legally required benefits
- May be eligible for incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
