Mid-Market Customer Success Manager

Canary Technologies Corp • San Francisco, CA

3d • $104,000 - $127,000

About The Position

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the MM market across the US. As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in the Americas.

Requirements

• Bachelor's degree (BS/BA).
• 2-3 years of proven experience in account management or customer success, preferably within a B2B SaaS environment.
• Strong understanding of customer success methodologies and best practices.
• Excellent communication abilities and presentation skills, capable of building trust and rapport with diverse stakeholders
• Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
• Proactive and results-oriented with a strong customer-centric approach.
• Proven track record of working with clients through complex technical challenges
• Collaborative nature, adept at working with cross-functional teams including Product, Marketing, Sales, and Operations
• Confidence, charisma, and the ability to seize opportunities to drive growth and success
• Proficiency with technology and adaptability to dynamic environments

Nice To Haves

• Familiarity with the hotel or hospitality industry is a plus.

Responsibilities

• Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
• Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
• Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
• Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
• Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals

Benefits

• Performance-based bonus paid quarterly
• Stock option grant
• Canary Days: Company wide days off each month
• Self Improvement Club: Budget towards purchases that help achieve personal goals
• Professional Development Chats: Budget to help drive cross functional professional development conversations
• Travel Reimbursement: Stipend to visit offices across New York, San Francisco or Dallas
• Personal Travel Reimbursement: Credit towards stays at hotels Canary works with

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level