Mid Market Account Manager
About The Position
Segra is searching for a qualified and experienced Mid Market Account Manager to join us in a full-time capacity. This role is responsible for retaining and growing revenue within an existing customer base by building strong relationships, identifying expansion opportunities, and ensuring customer satisfaction. The Mid-Market Account Manager (MAM) carries a new revenue quota and focuses on driving uplift revenue while minimizing churn across assigned accounts. You’ll serve as the primary point of contact for mid-market customers, working closely with internal teams to deliver solutions that meet evolving business needs.
Requirements
- Bachelor’s degree in Sales, Marketing, or related field — or equivalent work experience
- 2+ years of telecommunications or technology sales experience
- Experience selling solutions such as connectivity, cloud, storage, security, or managed services
- Proficiency with Microsoft Office and CRM tools
- Ability to develop strategic account plans aligned to customer needs
- Problem-solving mindset with a focus on customer satisfaction
- Comfortable conducting quarterly business reviews and executive-level conversations
Nice To Haves
- Prior ILEC/CLEC or enterprise-level sales experience preferred
- Experience supporting mid-market and/or enterprise customers is a plus
- Strong communication and relationship-building skills
- Effective time management and organization
Responsibilities
- Grow revenue within an assigned base of existing mid-market customers through upsell and expansion opportunities
- Manage and renew customer contracts to increase retention and reduce churn
- Build proposals using Segra’s full portfolio of connectivity, cloud, and managed services
- Deliver effective sales presentations and quarterly account reviews
- Use CRM tools (Microsoft Dynamics or similar) to manage opportunities, forecasting, and reporting
- Coordinate with Sales Engineering and Customer Care to ensure successful order fulfillment and on-time delivery
- Maintain accurate customer records, contracts, and sales documentation
- Identify and pursue new logo opportunities within the existing customer base
Benefits
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
- Competitive health and retirement benefits with immediate 401(k) vesting
- Programs supporting physical, mental, financial, and social wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
