Mid-Market Account Manager, Services

Block•San Francisco, CA

10h•$108,200 - $202,800•Remote

About The Position

Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Services vertical. This team partners with some of Square's most dynamic services-vertical sellers — diverse businesses spanning sports & entertainment, health & beauty, home services, and professional services. In this role, you'll serve as a trusted advisor to services business owners and operators, helping them evaluate their tech stack and scale using Square's ecosystem.

Requirements

5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
Proven success growing and retaining a book of business
Consistent over-performance on key metrics and revenue targets
Strong discovery and consultative selling skills
Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
Demonstrated success retaining and expanding strategic accounts
Experience negotiating contracts and pricing with senior stakeholders
Exceptional written and verbal communication skills
Creative, strategic problem-solver who thrives in ambiguous environments
Growth mindset, empathetic collaborator, and positive team player

Nice To Haves

Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required

Responsibilities

Own and maintain relationships across a portfolio of ~175 mid-market services sellers, driving account expansion, retention, and satisfaction
Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
Act as the voice of the customer, advocating for mid-market services seller needs with Product, Engineering, and Operations teams
Negotiate contracts for use-case expansion and retention of your sellers
Deliver white-glove client service, ensuring resolution of seller issues
Inform operations and program design for this segment at scale