Microsoft Teams Administrator

The Canada Life Assurance Company • Toronto, ON

3d • CA$60,000 - CA$90,000 • Hybrid

About The Position

Canada Life is seeking a highly skilled Microsoft Teams Administrator with strong telephony and legacy telecom experience to support and evolve our enterprise collaboration and voice services. This role is critical in ensuring the seamless delivery of Microsoft Teams Phone capabilities, including number management, carrier integrations, and service optimisation across the organisation.

Requirements

• Experience in telephony or unified communications
• Experience with Microsoft Teams Phone System
• Strong knowledge of PSTN and call routing
• Experience with number porting and telecom billing
• Strong troubleshooting and analytical skills

Nice To Haves

• PowerShell scripting for Teams
• Knowledge of networking concepts (QoS, latency, jitter)
• Familiarity with ITSM tools like ServiceNow

Responsibilities

• Manage and support Microsoft Teams Phone System (policies, dial plans, voice routing)
• Administer Calling Plans, Direct Routing and/or Operator Connect configurations
• Coordinate number porting and manage number inventory
• Review and validate telecom billing and carrier invoices
• Support legacy telephony migrations to Teams
• Troubleshoot voice, connectivity, and call quality issues
• Maintain documentation for governance and audit purposes

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed