Microsoft Solutions Specialist

Connection • Merrimack, NH

5d • $32 - $41 • Onsite

About The Position

Connection Services has a fantastic opportunity for a Microsoft Solutions Specialist. This role offers an excellent opportunity to work for a top VAR (Value-Added Reseller) with excellent benefits, including but not limited to; 3 weeks paid PTO, tuition reimbursement, and opportunities for growth. Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by simplifying IT and connecting people with technology. The company operates through Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, serving SMB, enterprise, and public sector markets. With hundreds of vendor certifications and expertise across multiple technology areas, Connection delivers solutions to customers in over 174 countries. The Microsoft Solutions Specialist (MSS) will work independently with minimal direct supervision from the Manager of Microsoft Solution Sales. The MSS will act as a dedicated resource supporting Account Managers and customers with their Microsoft program, product, and pricing needs. This role supports various volume license agreement types, including Open Value, CSP/NCE, and MPSA, with a specialization in supporting Microsoft Enterprise Agreements. The MSS will work with customers to understand their business needs and provide solution guidance, recommendations, and purchasing options. They will also train Account Managers to ensure efficient customer responses and effective use of Connection's tools, such as the Microsoft COE Resource Page, Volume License Portal, and Microsoft Product Cheat Sheets. The MSS is expected to be certified in Azure and Microsoft 365 Fundamentals and actively participate in Connection and Microsoft trainings to maintain up-to-date knowledge of new technologies and product offerings.

Requirements

• Advanced user skills for Microsoft Suite (Excel, Outlook, Word, Powerpoint)
• Proficient in hosting and attending remote meetings through using Teams, Zoom, Webex, etc.
• Consultative experience with Microsoft Online Services including M365, Azure, Dynamics 365 and Power Platform
• Knowledge of Microsoft's lifecycle and renewals process for Enterprise Agreements, CSP, MPSA (Microsoft Products and Services Agreement) and Cloud Subscription Agreements with the ability to identify, drive, and oversee all aspects of a Microsoft deal from conception to closure.
• Negotiation skills with ability to secure best purchasing agreement for customers and Connection.
• Working knowledge of sales strategies including upselling with proven success in a goal driven environment.
• Strong business analysis skills with ability to convert customer needs to Microsoft solutions.
• Analytical with ability to draw conclusions from data, systematic and rational.
• Adaptable with ability to switch tasks based on shifting priorities.
• Excellent verbal communication skills with ability to present professional presentations.
• Excellent written communication skills with ability to compose professional business communications.
• Meticulous attention to detail with ability to proofread for accuracy.
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
• Interpersonal skills with ability to work well with all levels of the organization.

Nice To Haves

• Certified in Azure and Microsoft 365 Fundamentals

Responsibilities

• Acts as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft solutions providing recommendations that best fit the goals of the customer.
• Presents on customer calls with all stakeholders providing options that provide clarity and control for customers based on their needs and budget.
• Delivers industry-based insights to our customers focusing on pain points leading to Microsoft modern solutions.
• Assesses quote solutions and identifies better program and product suite options to share with customers and Account Managers.
• Utilizes a customer first approach focusing on positioning value added services to the customer, such as managed and professional services leading to customer transformation.
• Supports customer Enterprise Agreements (EA) as an assigned resource to provide product, program and contract guidance to ensure investments support customer goals and are in compliance with Microsoft Licensing Guidelines.
• Manages contract lifecycle for Enterprise Agreements to ensure subscription reconciliation, on-time placement of true-up, additional product and renewal orders.
• Produces cost analysis, product quotes and pricing visibility for Enterprise Agreements in partnership with Sales.
• Creates milestone touchpoints to communicate with customers and their Microsoft account team.
• Engages in Microsoft opportunity conversations with customers to build additional value and position Connection professional and managed services.
• Stays current on programs, technical knowledge, market trends and operational models.
• Leverages self-paced Microsoft training via Get License Ready and Partner University.
• Completes on-line research in order stay abreast of new product developments.
• Builds and maintains positive relations with vendor.
• Reacts to vendor needs and balances the needs of Connection together in support of the customer.
• Identifies gaps in partner’s toolkit and works with partner to create additional/improved resources.
• Assists with the Microsoft Landscape Optimization (MLO) assessment consultations.
• Seeks opportunities to provide greater account control through site Microsoft team involvement.
• Maintains and updates Salesforce Pipeline.
• Presents at Sales team meetings and On-Boarding events.

Benefits

• 3 weeks paid PTO
• Tuition reimbursement
• Excellent benefits
• Opportunity for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed