Microsoft AI Solutions Specialist

LeadingIT • Woodstock, IL

8h

About The Position

The Microsoft AI Solutions Specialist is responsible for solving operational and technical challenges through smart automation. This role blends systems thinking, technical expertise, and a passion for continuous improvement. You’ll work cross-functionally to eliminate repetitive tasks, integrate tools, and enable scalability through automation.

Requirements

• 2+ years in a role focused on technical automation, scripting, or process engineering
• Advanced problem-solving ability with a strong attention to detail
• Familiar with Powershell
• Experience with Microsoft 365, Copilot, cloud automation, and API integrations
• Experience with MSP environments and tools like ConnectWise, IT Glue, etc.
• Experience with RMM/PSA tools (ConnectWise Automate, Manage)
• Knowledge of security-focused automation (e.g., SIEM, SOAR tools)
• Reswt experience

Responsibilities

• Proactively identify process inefficiencies and create automated solutions
• Build and manage automations across tools like Power Automate, Zapier, ConnectWise Automate, and through custom scripting (e.g., PowerShell, Python)
• Integrate internal and client-facing platforms using APIs, webhooks, and middleware
• Lead automation initiatives for tasks like ticket routing, reporting, alert escalation, and documentation syncs
• Document all workflows and automation logic in a clear, supportable format
• Build automation solutions that directly eliminate repetitive, labor-intensive tasks — creating capacity within existing teams
• Monitor and maintain automation stability and performance
• Partner with service, operations, and leadership teams to prioritize high-impact improvements
• Create seamless, secure connections between tools (PSA, RMM, documentation, cloud platforms) using APIs, scripting (PowerShell, Python), and platforms like Power Automate or Zapier to reduce swivel-chair work and duplicate data entry.

Benefits

• Salary for this position is $65k/annually.
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Open Door PTO policy
• Company provided gear (notebook + softphone) as well as company clothing.
• LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed