Microsoft Modern Work Engineer

Marco Technologies•REMOTE, OH

3h•$86,007 - $137,611•Remote

About The Position

The Microsoft Modern Work Engineer owns and delivers Microsoft Modern Work solutions for clients through project implementation, advanced configuration, and resolution of complex technical issues. The role serves as a primary technical resource for Modern Work projects, applying established standards and independent judgment to design, implement, and validate secure, scalable, and repeatable solutions aligned with Marco’s Modern IT and ACE service offerings. The engineer works closely with clients, service desk staff, junior engineers, project stakeholders, and internal teams. Responsibilities span project delivery, client requirements gathering and technical guidance, configuration review, troubleshooting and root cause analysis, documentation, mentoring, and continuous improvement of service standards, tooling, automation, security posture, and delivery methods.

Requirements

At least 4 years of experience in information technology roles with increasing responsibility.
At least 3 years of hands-on experience delivering Microsoft Modern Work solutions, including Microsoft 365, Intune, Entra ID, and endpoint management, in a production environment.
Demonstrated experience delivering Microsoft 365, Intune, and Entra ID solutions as part of project-based work.
Microsoft 365 Endpoint Administrator Associate (MD-102) certification, or obtain it within a defined onboarding period.
Microsoft Identity and Access Administrator Associate (SC-300) certification, or be in progress toward it.
Strong working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Advanced understanding of Microsoft Entra ID, including Conditional Access, authentication methods, role-based access control, and identity lifecycle concepts.
Working knowledge of on-premises technologies, including Active Directory, Group Policy Objects, networking fundamentals, Exchange Server, and Microsoft Entra ID Connect, with ability to review configurations, implement changes, and support hybrid identity and Modern Work integrations.
Advanced PowerShell experience for automation, large-scale Modern Work deployments, and operational efficiency across Microsoft 365, Entra ID, and endpoint management platforms.
Proficient experience with Microsoft Intune, including enrollment methods, policy design, application lifecycle management, and endpoint security configuration.
Solid understanding of Windows endpoint management, security baselines, patching strategies, and device lifecycle management.
Ability to independently design and implement solutions while following established standards and best practices.
Strong troubleshooting, analytical, and problem-solving skills to resolve complex technical issues.
Effective written and verbal communication skills, including explaining technical concepts to non-technical audiences.
Ability to manage multiple priorities across project delivery and escalation responsibilities.
Demonstrated ability to mentor junior staff and contribute to team skill development.

Nice To Haves

Additional experience in IT, systems administration, or managed services environments.
Prior experience in a managed services or consulting environment.
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent practical experience is also accepted.
Additional Microsoft certifications related to security, endpoint management, or cloud services.

Responsibilities

Own and deliver Microsoft Modern Work project implementations as the primary technical engineer from planning through completion.
Design, implement, and optimize Microsoft Intune configurations, including enrollment strategies, configuration profiles, compliance policies, application deployment, update management, and security baselines.
Implement and manage Microsoft Entra ID solutions, including identity lifecycle management, Conditional Access policies, authentication controls, and access governance.
Lead endpoint provisioning initiatives, including Windows Autopilot design, deployment validation, and lifecycle optimization.
Troubleshoot and resolve advanced Modern Work incidents and escalations through root cause analysis and durable remediation.
Partner with clients to assess requirements, explain technical options, and provide guidance on Microsoft Modern Work solutions.
Review, validate, and refine configurations prepared by junior engineers before production deployment.
Collaborate with clients and internal stakeholders to gather technical requirements, explain implementation decisions, and align solutions with business needs.
Maintain and enhance technical documentation, standards, and implementation runbooks.
Mentor and provide technical guidance to junior engineers.
Apply Marco’s ACE Modern IT and Cyber Ops service standards and identify opportunities for service improvement and operational efficiency.
Participate in continuous improvement efforts involving tooling, automation, security posture, and delivery methodology.