Service Line Leader - Business Platforms & Modern Work

Computer Task Group, Inc•UNAVAILABLE, UNAVAILABLE

About The Position

CTG is seeking an experienced Service Line Leader to build, grow, and lead its Business Platforms & Modern Work service line in the United States. This strategic, entrepreneurial leadership role translates Cegeka’s global strategy, services, and intellectual property into a relevant, scalable, and profitable US offering. The leader owns US portfolio strategy, market development, commercial performance, strategic partnerships, sales enablement, and execution readiness, working with global service leaders, US sales and presales teams, delivery leadership, and strategic partners to drive measurable growth. The role includes developing the US service line business plan and market strategy; selecting and adapting global offerings for US buyers; refining value propositions, pricing, and delivery models; enabling sales and supporting strategic opportunities; building partnerships and joint go-to-market opportunities; and managing performance against revenue, pipeline, margin, and growth objectives. The leader also works with delivery teams to ensure capabilities and resources support commitments, and establishes service line governance, accountability, and performance objectives. The ideal candidate combines strategic leadership, practice building, and hands-on business development. They can turn established global capabilities into offerings that resonate with US customers and move comfortably between executive strategy, sales opportunities, partner relationships, portfolio decisions, and commercial performance. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. The expected base salary is up to $200,000, and a competitive benefits package is offered.

Requirements

Senior leadership experience within IT services, consulting, managed services, digital transformation, or technology solutions.
Experience building or leading a service line, practice, portfolio, offering, or technology consulting business.
Strong understanding of Business Platforms and/or Modern Work solutions.
Demonstrated experience translating strategy into commercial execution and measurable business results.
Experience with portfolio development, go-to-market strategy, sales enablement, and solution positioning.
Strong commercial acumen, including experience with revenue growth, pipeline development, margin management, pricing, and business planning.
Experience developing strategic technology partnerships and alliances.
Ability to evaluate complex customer opportunities from commercial, solution, and delivery perspectives.
Experience working across global or matrixed organizations.
Strong executive communication and stakeholder-management skills.
Ability to influence sales, delivery, product, and leadership teams without relying solely on direct reporting relationships.
Entrepreneurial mindset and ability to build structure, establish priorities, and create momentum in a growing business.
Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.

Responsibilities

Translate the global Business Platforms & Modern Work strategy into a focused US market strategy and operating plan.
Develop and execute the annual service line business plan, including revenue, pipeline, margin, capability, and partner objectives.
Identify priority markets, industries, customers, and growth opportunities, and manage a roadmap for growing the US service line.
Represent the US organization in global service line governance and provide US market insights to global leadership.
Identify portfolio and capability gaps and develop plans to address them.
Select global services with strong US market potential and adapt offerings to US customer expectations and requirements.
Refine value propositions, service descriptions, pricing approaches, and delivery models for US buyers.
Leverage global capabilities and intellectual property, identifying where US-specific solutions can add value while maintaining alignment with global standards and strategy.
Equip sales and presales teams with messaging, positioning, tools, and knowledge to take services to market.
Serve as a senior subject matter leader for strategic customer opportunities.
Review and validate significant solution proposals for alignment with the portfolio, delivery capabilities, and commercial objectives.
Partner with sales leadership to build pipeline and improve market penetration, and translate customer and market needs into scalable services.
Identify and develop strategic technology and business partnerships, alliances, and joint go-to-market opportunities.
Own performance against agreed revenue, pipeline, margin, and growth objectives; establish commercial guardrails and adjust priorities based on results and demand.
Balance investment, capability development, and growth opportunities to build a sustainable and profitable business.
Partner with delivery leadership to ensure the capabilities, skills, and resources needed to support growth are available.
Align sales commitments with delivery readiness and service line standards.
Coordinate across global product and service ownership, sales, presales, and delivery to maintain consistency from strategy through execution.
Establish effective service line governance, accountability, and measurable performance objectives.