Microsoft-Dynamics

Saxon Global • Denver, CO

1d

About The Position

We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Insights, Dynamics 365 Customer Engagement, and the Power Platform. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design, develop, deploy and optimize Dynamics 365 implementations and migrate and modernize in the cloud.

Requirements

• General Fluency in English
• Effective communication skills to identify, engage, and interact with key stakeholders
• Proficiency in delivering technical training
• Consulting and customer facing role experience
• Excellent problem-solving and troubleshooting skills
• Ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning
• Excitement for modern engineering tools and practices
• Dynamics 365 Customer Insights - Journeys Enterprise level experience with designing and managing real-time marketing journeys, including trigger-based and segment-based workflows.
• Knowledge of outbound and real-time marketing and migrating from outbound to real-time.
• Skilled in creating personalized customer journeys, dynamics content, and event-based campaigns using AI-driven tools
• Understanding of lead qualification, scoring models, and post-qualification actions for marketing and sales alignment
• Familiarity with Microsoft Dataverse and Fabric and integration with Dynamics 365 apps
• Expertise with Customer Insights metrics within the application and data structure to facilitate external reporting
• Ability to configure advanced settings and manage environments in Power Platform Admin Center
• Dynamics 365 Customer Insights - Data Ability to unify customer profiles, configure measures and segments, and implement AI predictions
• Proficient in Power Query, Microsoft Dataverse, and Common Data Model
• Experience with ETL processes, data ingestions, and building data pipelines
• Knowledge of segmentation, KPIs, and data validation and enhancement techniques.
• Dynamics 365 Customer Engagement and Power Platform Up to date product knowledge and familiarity with Dynamics 365 modules
• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
• Dataverse
• Power Apps
• Power Automate
• Power Platform admin center
• Administration experience
• Customization and Integration experience
• Application Lifecycle Management experience

Nice To Haves

• Dynamics CRM Enterprise level support and administration focused specifically with:
• CRM infrastructure installation and configuration
• CRM deployment configuration
• CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
• CRM integration
• CRM performance and tuning optimization
• Dynamics CRM Cloud Migration
• Knowledge in CRM 2015+ build versions and upgrade experience
• Architectural experience for Dynamics CRM on-premises
• Strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
• Environment health assessment experience
• Data recovery planning
• Dynamics 365 Customer Engagement Online and Power Platform
• Power Platform governance and center of excellence experience
• Advanced Microsoft certifications
• Experience with Dynamics 365 Project Operations

Responsibilities

• Establish yourself as a trusted advisor with key stakeholders at assigned customers
• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed