Microsoft Dynamics 365 Architect

Sprezzatura Management Consulting • Arlington, VA

7h • Hybrid

About The Position

As a Microsoft Dynamics 365 Architect
at Sprezzatura you will support a high-profile software development project in support of the Department of Veterans Affairs. You will be expected to have a background in Microsoft Dynamics 365 CRM development and administration. Responsibilities may include managing security, troubleshooting, and end-user support. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.

Requirements

• Bachelor's degree in a computer discipline, or equivalent applicable experience
• 8+ years of Microsoft Dynamics experience
• Dynamics 365 CRM development experience with Microsoft Power platform experience as secondary
• Core Skills: D365 Customer Service, Javascript, Liquid, SQL, .NET, Power Apps, Dynamics CRM, Microsoft DataVerse (CDS), Power Automate, Power Pages
• Familiarity with Agile project management and sprint planning
• Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills
• Experience in design and development of Canvas and Model-driven Power Apps by utilizing Microsoft Dataverse, SharePoint, or other databases as the backend data storage model as a secondary.

Responsibilities

• Lead the architecture, design, and operational readiness of Dynamics 365 Customer Experience (Customer Service, Omnichannel) solutions within the enterprise environment
• Serve as a core member of the D365 Customer Experience program, contributing to platform roadmap, capability maturity, and identification of functional and technical gaps
• Own the configuration and governance of D365 CE including security model, users, roles, business units, queues, routing, and Omnichannel configurations
• Architect and maintain case management, customer service workflows, SLAs, and Omnichannel engagement capabilities within Dynamics 365
• Design and oversee integrations between D365 CE and external systems, in-house applications, and enterprise data platforms, ensuring reliability and scalability
• Provide hands-on technical leadership across the full lifecycle of D365 CE solutions, including design, development, deployment, and sustainment
• Lead solution design sessions translating business requirements into scalable D365 Customer Experience architectures aligned with Microsoft best practices
• Guide implementation of customizations, plugins, workflows, and extensions within D365 CE to support customer service operations
• Ensure alignment of solutions with Microsoft recommended architecture patterns, release strategies, and platform constraints
• Partner with cross-functional teams including product, engineering, security, and infrastructure to ensure successful delivery of D365-based solutions
• Support and guide the use of Power Platform capabilities (Power Apps, Power Automate) as extensions to D365 CE, ensuring proper governance and scalability
• Lead environment strategy and architecture across Dev, Test, Pre-Prod, and Production environments for D365 CE
• Establish and enforce architecture standards, documentation, and design governance across all D365 implementations
• Conduct architecture and code reviews to ensure solutions meet performance, security, and maintainability standards
• Act as an escalation point for complex production issues related to D365 Customer Experience applications and integrations
• Identify platform trends, limitations, and opportunities to improve customer experience capabilities and operational efficiency

Benefits

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level