Microsoft Customer Success Manager

Avanade Company • Houston, TX

6d

About The Position

We’re looking for a Microsoft Customer Success Manager (CSM) to join our team and drive success across our Cloud Solution Provider (CSP) portfolio. In this role, you will act as a strategic partner and trusted advisor to our customers post-sale—owning a portfolio and driving adoption, value realization, retention, and growth. You will collaborate closely with sales, delivery, and Microsoft stakeholders to deliver a high-impact, end-to-end customer success experience while identifying opportunities to expand our footprint.

Requirements

• Experience in customer success, account management, or service delivery (typically 5+ years for Manager scope)
• Demonstrated ability to own and grow customer relationships at scale, including executive stakeholders
• Strong understanding of Microsoft cloud platforms (Azure, Microsoft 365, Dynamics preferred)
• Experience managing CSP customers or cloud subscription-based environments
• Proven track record of driving adoption, retention, and growth outcomes
• Strong stakeholder management and influencing skills across sales, technical, and operations teams
• Ability to lead cross-functional collaboration and manage competing priorities
• A proactive, data-driven, and outcome-oriented mindset

Responsibilities

• Own and manage a portfolio of CSP customers, accountable for their overall success and growth
• Serve as the primary relationship lead post-sale, building trusted, long-term partnerships
• Lead the development and execution of customer success strategies and plans aligned to business outcomes
• Proactively monitor customer health, usage, and value realization, managing risk and driving interventions where required
• Identify and lead growth opportunities (upsell, cross-sell, renewals) in partnership with sales
• Facilitate and lead quarterly business reviews (QBRs) and executive-level customer engagements
• Orchestrate cross-functional teams (sales, delivery, Microsoft, support) to deliver a seamless customer experience
• Act as a customer advocate, influencing internal stakeholders to drive outcomes and resolve challenges
• Drive forecasting, pipeline visibility, and success metrics across your portfolio.

Benefits

• medical
• dental
• vision
• life
• long-term disability coverage
• a 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed