Microsoft Customer Engagement Manager

RSM•Atlanta, GA

About The Position

Microsoft Customer Engagement Manager with proven project management skills and experience managing complex technology projects, including an enterprise-wide implementation of Microsoft Dynamics CE to support the firm’s growth strategies and business processes. This position is responsible for understanding the business needs and leading the development and execution of comprehensive plans to deploy technology solutions. RSM is a leading Microsoft partner implementing the full range of business applications including D365 F&SC, BC, CE, and Commerce, as well as Power Platform, Microsoft 365, Data & AI and Azure solutions. RSM’s Dynamics consultants are empowered through our long standing, close relationship with Microsoft, the use of our proven RVM methodology (purpose built for Dynamics 365), a wide range of industry IP and accelerators as well as additional Microsoft-centric tools to help customers stay competitive in a constantly changing environment. Our Dynamics teams also benefit from a wealth of expertise around them within RSM that enhances the value we provide customers, whether that be from our Microsoft MVPs. Industry experts, Tax specialists or Managed Technology and Application services teams.

Requirements

Minimum of 5 - 8 years of experience leading technical teams with strong skills and expertise in project management and systems/technology development
Proven experience implementing and managing CRM solutions within budget, scope and cost, Microsoft Dynamics CE
Proven leader with the ability to assemble, lead, and motivate high performing teams.
Proven business facing skills.
Solid understanding of financial analysis and planning
Ability to multi-task and keep multiple responsibilities moving forward simultaneously.
Strong understanding of technology, ability to learn new technologies and applying them.
Proven experience in influencing, leading teams and driving change.

Nice To Haves

Superior verbal and written communication skills
Strong stakeholder management skills
Strong critical thinking and problem-solving skills.
Intermediate to advanced Microsoft Office skills
Proficient with MS Project or related tool

Responsibilities

Responsible for planning, coordination, and execution of all aspects of assigned projects throughout the project lifecycle.
Establishing Cost Benefit Analysis through required phases of the project.
Throughout the life of the project, responsible for communicating regularly to Program Director and stakeholders the project status, risk, and issues.
Responsible for project planning including assembling project teams, assigning project team deliverables, and developing project plans, schedules, and budgets.
During project execution, responsible for managing approved objectives, budget, schedule, resources, and deliverables that support the business goals.
Revise project plan as appropriate to meet changing needs and requirements while following SDLC methodology.
Responsible for managing all aspects of CE implementations.