Customer Engagement Manager
About The Position
About Wispr Wispr Flow is making it as effortless to interact with your devices as talking to a close friend. Today, Wispr Flow is the first voice dictation platform people use more than their keyboards — because it understands you perfectly on the first try. It’s context-aware, personalized, and works anywhere you can type, on desktop or phone. In 2026, in addition to dictation, we're focused on building native actions — an agentic framework that understands you, and works reliably. We’re a team of AI researchers, designers, growth experts, and engineers rethinking human-computer interaction from the ground up. We value high-agency teammates who communicate openly, obsess over users, and sweat the details. We thrive on spirited debate, truth-seeking, and real-world impact. We're grown our revenue +150% every quarter for the last 4 quarters, and have raised $81M from Tier 1 VC firms and other well-known angels.
Requirements
- 2+ years of account management, customer success, or post-sales experience in B2B SaaS
- You have owned pilots, onboarding, or engagements for enterprises
- You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment
- You have strong product fluency and can make new products feel simple and valuable
- You bring energy, confidence, and presence in customer interactions
- You know how to drive adoption using customer conversations, usage signals, and repeatable best practices
- You partner well with AEs on expansion, renewal, and procurement conversations
Nice To Haves
- High-agency, humble, intellectually curious — you don't hide behind process, but you know how to build it
- Obsessed with users and fluent in their workflows — you build context, not just pitch product
- Excellent communicator — written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through
- Analytical and experiment-driven — you test, measure, refine, and move fast without losing depth
- Comfortable with ambiguity and energized by building the playbook from the ground up
Responsibilities
- Run pilots — scope success criteria, drive engagement, and create a path to conversion
- Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
- Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
- Build customer relationships — earn trust with champions, admins, and business stakeholders
- Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
- Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
- Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
