Microsoft 365 System Analyst

Allied Consultants, Inc. • Austin, TX

3d

About The Position

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Microsoft 365 System Analyst to play a key role within a high-impact technical services team. At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including: Highly competitive pay rates, Local support staff for responsive, personal service, Comprehensive benefits package, including: Medical insurance (with employer cost sharing), Life insurance, A 401(K) plan with company match, Flexible spending through a cafeteria plan. Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks. Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• 7 Years Experience administering M365 environments in a large organization.
• 7 Years Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
• 7 Years Experience implementing governance and compliance policies in a public sector or regulated environment.
• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Strong collaboration skills and experience working with cross-functional IT teams.
• Familiarity with Active Directory; Entra ID; PowerShell; etc.

Nice To Haves

• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.

Responsibilities

• Provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.
• Issue resolution and support for all M365 services.
• Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
• Escalation point, for complex technical issues unresolved by Service Desk
• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
• Manage and maintain M365 security policies and compliance requirements.
• Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
• Participate in planning and implementation of IT projects related to M365 services.
• Work with business units to gather requirements and implement solutions that improve productivity.
• Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
• Develop and implement automation solutions, powered by scripting languages like PowerShell, to streamline repetitive tasks.
• Maintain comprehensive documentation of configurations, processes, and best practices.

Benefits

• Medical insurance (with employer cost sharing)
• Life insurance
• A 401(K) plan with company match
• Flexible spending through a cafeteria plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed