Microsoft 365 Administrator

CONCEPT SOLUTIONS LLC•Washington, DC

2h•$95,000 - $104,000•Onsite

About The Position

Concept Solutions is seeking a Microsoft 365 Administrator responsible for administering, supporting, and optimizing Microsoft 365 services across the FAA’s large-scale enterprise environment serving approximately 60,000 users. This role provides advanced technical expertise for Exchange Online, Teams, and related collaboration platforms. The analyst ensures service reliability, drives process improvements, authors high-quality documentation, and provides Tier-3 support for complex issues. This position may require participation in a 24x7 rotational on-call support schedule.

Requirements

Bachelor’s degree in computer science, information technology, or related field
5+ years of relevant experience.
M365 administration (Exchange Online, Teams, related services)
Troubleshooting and escalation management
Documentation and knowledge management
Automation tools (Power Automate, PowerShell)
Customer service and communication
Process improvement and service optimization
Proficiency in technical writing (SOPs, KB articles, instructional guides)
Strong communication and collaboration skills with the ability to work both independently and in a team environment
Demonstrated ability to take ownership of complex issues through full lifecycle resolution

Nice To Haves

Experience with ServiceNow reporting
Familiarity with FAA operational processes and M365 governance frameworks

Responsibilities

Administer and support Microsoft 365 services, including Exchange Online, Teams, and other Collaboration Services applications
Process service requests and resolve incidents in a timely and customer-focused manner
Provide Tier-3 and ad hoc technical support for Collaboration Services in a large enterprise environment
Perform expert troubleshooting, escalation, and resolution of complex issues across internal teams and vendors
Create, review, and maintain SOPs, work instructions, troubleshooting steps, and knowledge-based articles
Identify gaps in support workflows and recommend automation opportunities and service improvements
Document and present technical resolutions and support procedures to the broader support team
Utilize M365 tools such as Power BI, Power Apps, and Power Automate to support reporting and automation requirements
Use PowerShell to develop and maintain scripts for administrative and automation tasks
Develop and maintain ServiceNow reports
Use enterprise support tools, including Exchange Admin Center (EAC), Teams Admin Center (TAC), and ServiceNow
Participate in a 24x7 rotational on-call support schedule, including weekends and holidays, as required