Microsoft 365 Admin II

ECU Health Medical Center•Greenville, NC

55d•$72,259 - $105,328•Hybrid

About The Position

This position is responsible for deploying and maintaining Office 365 solutions. The Microsoft 365 Admin II will mentor Administrator I team members and serve as a point of escalation for complex issues. This role leads the administration of assigned areas within the 365 tenant and is responsible for administrative and maintenance activities to ensure a healthy, secure, and stable infrastructure. The position assists in the development of baseline KPIs and performs capacity and performance reporting to ensure compliance. Responsibilities include monitoring assigned areas and proactively implementing changes to reduce risk and minimize unplanned outages or performance issues. The role follows established processes to ensure issues are resolved and work is completed according to operational standards. Additionally, the Microsoft 365 Admin II provides well-written and effective professional and technical documentation, collaborates with team members, colleagues, consultants, and vendors to analyze and resolve issues, and provides on-call support as needed for critical infrastructure operations. The position also participates in the planning and design of 365 architecture roadmaps and the development of operations policies, procedures, and best practices.

Requirements

Bachelor's degree-or higher- in a related Information Technology course of study or equivalent work training and experience required.
Microsoft 365 fundamentals is required or must be completed within 2 months of hire.
Microsoft Security Administrator Associate must be completed within 4 months of hire
Must complete one additional Role-based certification within one year of hire.
Minimum 3+ Years of experience as Microsoft 365 Administrator I or equivalent role.
Associate level understanding of Office 365 technologies and solutions.
Successful track record of meeting SLAs for assigned incidents with a high degree of quality.
Successful Track record of completing assigned project work on time with high degree of quality.
Successful track record of working collaboratively with others.
Proven ability to take on more complex issues and work.
3-5 years of experience creating automation scripts via PowerShell, VB, or other scripting languages.
2+ years of group policy management.
2+ years of experience with Active directory
Working knowledge of a range of diagnostic utilities including Fiddler, Wireshark, or other relevant tools.
Proven advanced analytical and problem-solving abilities such as packet capture or log file analysis.
Experience working in a team-oriented, collaborative environment.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience in maintaining task schedules, and meeting project deadlines required.
Experience conducting research into a wide range of hardware and software issues as required.
Experience supporting customers with technology issues.
Ability to absorb and retain information quickly.

Responsibilities

Deploy and maintain Office 365 solutions.
Mentor Administrator I team members and serve as point of escalation for more complex issues.
Lead administration of assigned areas within the 365 tenant.
Lead administrative and maintenance related activities to ensure a healthy, secure and stable infrastructure.
Assist in the development of baseline KPI's and perform capacity and performance reporting to ensure compliance.
Monitor assigned areas and proactively implement changes to reduce risk and minimize unplanned outage or performance issues.
Follow established processes to ensure that issues are resolved, and work is completed according to operational standards.
Provides well-written and effective professional and technical documentation.
Collaborate with team members, colleagues, consultants, and vendors to effectively analyze and resolve moderate to complex issues.
Provide on-call support as needed by the business, to 24x7 critical infrastructure operations.
Participates in the planning and design of 365 architecture roadmaps.
Participates in the development of operations policies, procedures, and best practices.