Mgr US Brokerage

FedEx Logistics•Elk Grove Village, IL

2d•$7,814 - $12,893•Onsite

About The Position

To plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service. Provides leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members. Manages all other necessary activities, which provide optimum service to customers. Responsible for the effective management of all direct expenses related to the positions area of control Ensure service quality as define by established KPIs and SQIs for area of responsibility Responsible for one or multiple locations Responsible for selecting, training, motivating, and developing a staff consisting of 1-50 direct reports. Responsible for a revenue and payroll budget according to divisional needs. Implements effective business tactics and strategies to ensure the operations produce quality services to customers Ensures cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction Maintains contact with customers (internal and external) with regard to conditions affecting the service level of area served Provides support for and participates in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support Establishes team as well as individual goals on quality and productivity Controls movement and activities to instill a service-conscious attitude, and minimize service failures Ensures corporate security policy as well as safety methods and programs are implemented, maintained and adhered to Conducts meetings to provide employees with information regarding division/operation; applies consistent administration of disciplinary procedures Mains accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines Enforces company policies and procedures to ensure compliance with customs and related laws and regulations. Identifies training requirements and trains, coaches, and counsels team members Performs other duties as assigned

Requirements

Five (5) years preferred experience in the field/ industry required.
One (1) year in a leadership role required.
MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Strong basic management, human relations and communication (written and verbal) skills.
General knowledge of safety awareness within an operational division
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Detail oriented

Nice To Haves

4-Year degree preferred/ equivalent in business
CCS and/or Brokers license preferred.

Responsibilities

Plan, organize and control the input, movement, processes/sort, and output of the operations to ensure a high level of service.
Provide leadership and direction promoting the people-service-profit philosophy as well as encouraging the growth and development of team members.
Manage all other necessary activities, which provide optimum service to customers.
Effectively manage all direct expenses related to the positions area of control.
Ensure service quality as defined by established KPIs and SQIs for area of responsibility.
Be responsible for one or multiple locations.
Select, train, motivate, and develop a staff consisting of 1-50 direct reports.
Manage a revenue and payroll budget according to divisional needs.
Implement effective business tactics and strategies to ensure the operations produce quality services to customers.
Ensure cost effectiveness of operations through established control of equipment, utilities, supplies, overtime hours, and a timely quality output to avoid monetary penalties and/or customer dissatisfaction.
Maintain contact with customers (internal and external) with regard to conditions affecting the service level of area served.
Provide support for and participate in the design, development, implementation, and follow-up of projects related to customer service (internal and external) and support.
Establish team as well as individual goals on quality and productivity.
Control movement and activities to instill a service-conscious attitude, and minimize service failures.
Ensure corporate security policy as well as safety methods and programs are implemented, maintained and adhered to.
Conduct meetings to provide employees with information regarding division/operation; apply consistent administration of disciplinary procedures.
Maintain accurately all required reports, paperwork, payroll, vacation schedules, performance reviews and personnel record statistics through established company policy guidelines.
Enforce company policies and procedures to ensure compliance with customs and related laws and regulations.
Identify training requirements and train, coach, and counsel team members.
Perform other duties as assigned.