Mgr-Technology Delivery

Ameriprise Financial Services, LLC•Minneapolis, MN

8d•Hybrid

About The Position

Lead the delivery and evolution of enterprise employee experience platforms, with a strong focus on ServiceNow, and future digital experience capabilities. Partner closely with business and technology leaders to drive user-centered design, large-scale organizational change, and a cohesive one stop digital experience strategy. Success in this role requires strong business acumen, forward-thinking experience design, and the ability to influence and lead business and technology teams through complexity.

Requirements

Bachelor’s degree in Business, Technology, Design, or related field (or equivalent experience).
Experience delivering and evolving ServiceNow-based solutions, with an emphasis on experience, workflows, and platform and product enablement.
Proven experience leading large-scale organizational change or platform transformations.
Strong business relationship and influence skills, including working with senior leaders.
Excellent written, verbal, and presentation skills.
Comfort operating in fast-moving, ambiguous environments.
Program or product leadership experience across discovery, roadmap, and value realization.
5+ years of relevant experience
Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Nice To Haves

Experience with ServiceNow Employee Center Pro (EC Pro).
Exposure to or hands-on experience with AI-enabled capabilities, automation, or analytics within enterprise platforms.
Background in user experience, service design, or experience-led transformation.
Program or product leadership experience spanning discovery, roadmap development, strategic plan thru implementation and value realization.

Responsibilities

Experience & Platform Strategy: Lead experience and optimized product strategy for employee-facing products. Help define and advance a long-term one-stop portal vision that simplifies how employees access services and information. Identify opportunities to improve usability, adoption, and value through human-centered design and emerging capabilities, including AI.
Delivery & Change Leadership: Lead delivery of large, cross-functional initiatives, including migration of a ServiceNow Technology Service Center to EC Pro. Partner with product, program, and change leaders to manage scope, sequencing, risks, and outcomes. Navigate ambiguity while balancing speed, quality, and user impact.
Business & Stakeholder Partnership: Act as a trusted advisor to business and technology leaders. Translate business needs into clear experience and platform strategies. Build strong, outcome-driven relationships across HR, Corporate Functions, Experience teams, and Technology partners.
Communication & Executive Engagement: Develop and deliver clear, compelling executive-level presentations. Communicate complex ideas (platform strategy, experience design, AI enablement) in a way that resonates with non-technical audiences. Support decision-making through strong storytelling, insights, and recommendations.
Governance, Metrics & Continuous Improvement: Establish metrics that measure quality, adoption, and business value. Ensure alignment with enterprise governance and risk expectations. Champion continuous improvement, learning, and innovation.