Mgr, Solutions Engineering

F5•Field Township, IL

1d•$188,200 - $282,200•Remote

About The Position

This role manages all aspects of the Solutions Engineering team within F5’s Tech vertical, with a focus on technical sales. The manager establishes objectives and work plans, delegates assignments, and ensures the SE organization is fit for purpose to meet F5 company goals. The position leads team operations and development, helps plan staffing and recruitment, and works with internal teams and customers to support organizational effectiveness, customer success, and business strategy.

Requirements

BS or BA degree, or relevant work experience.
Experience managing technical SEs in a management role.
Thorough understanding of networking technologies and application delivery.
Strong interpersonal and presentation skills, with the ability to articulate complex technologies.
Self-motivated, with the ability to persuade direct reports and others outside the organization.
Demonstrated ability to communicate effectively with all levels within an organization.

Responsibilities

Uphold F5’s Business Code of Ethics and promptly report violations of the Code or other company policies.
Manage the SE team, including performance evaluations, approving paid time off, assigning or delegating work, on-the-job training, staff guidance, performance improvement plans, disciplinary action, and interviewing candidates.
Define fiscal-year objectives, strategy, and priorities for engineers on the assigned SE team.
Partner with management to define quarterly and yearly headcount needs and ensure the organization can scale to meet goals.
Manage candidate recruitment in collaboration with HR.
Promote effective communication, teamwork, and cooperation within the department and across the organization.
Develop and organize the SE organization to meet or exceed goals, including technical and professional development.
Develop and maintain an effective SE partner plan involving groups such as PS, Support, Marketing, and Product Management.
Scale the SE organization to meet or exceed objectives.
Develop SE retention, recognition, compensation, and career-planning approaches.
Develop SE skills assessment and job planning.
Drive product requirements and business-unit engagement.
Identify market trends and communicate them to Product Management, Product Development, Sales, and the SE organization.
Ensure customer success and customer focus.
Drive Customer Support awareness through a transparent escalation plan.
Manage customer and partner relationships.
Manage post-sales issues and escalations in coordination with the Support team.
Present F5 strategy, solution messaging, and roadmap.
Understand customer requirements and challenges and present relevant F5 solutions.
Identify and analyze competitors.
Provide product feasibility analysis in support of sales efforts with sales representatives.
Perform other related duties as assigned.